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Business Profile

Hearing Assistive Devices

Hearing World LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was tested by Hearing World at *************** and loaned hearing aids on May 25, 2023 for a 90 day trial period. I returned the hearing aids within 4 days. I thought nothing more about it until my explanation of Benefits arrived indicating that my insurance (Aetna Advantage) had been charged AND PAID FOR THE HEARING AIDS WHICH WERE RETURNED. I contacted both Hearing World and Aetna. ***** was shocked by the behavior and assured me that the funds would be restored and that I would be able to secure my benefit this benefit year. Aetna contacted Hearing World which claimed it was a "mistake" and the funds would be returned. Hearing World never denied that the Hearing Aids had been returned or this was not clearly, a "trial period". Since that time, Hearing World told me and Aetna, "the person who takes care of this has laryngitis", "is out to lunch", " is out of the office", "can take care of tomorrow"...". As of October 2, 2023, the funds have not been restored and Hearing World has offered no explanation..

    Business Response

    Date: 10/04/2023

    Hi there

    this customer has taken to put false information online about this .

     

    the claim has already been retracted and Aetna have to process. There is nothing hearing world can do at this point .***** have reached out and have expressed that they have never seen anything like this . The customer has been harassing and calling them continuously .

    Customer Answer

    Date: 10/06/2023

     
    Complaint: 20687527

    I am rejecting this response because: The response is UNTRUE.  AFTER submitting my complaint  I called Aetna for the 12th time.(Oct 4) and spoke at length with ********.   She told me that that , not only had the funds not been restored to my benefit account, but, the claim   for $6000 had never been  withdrawn by *****.  She explained that the claim would have to be corrected AND ***** would have to see that the funds were actually returned.

    The short version is, I received hearing aids on May 25th for a 90 day tr4ial period, retuned then on May 26th, received and EIB fro AEetna that my benfit had been expended,  and tried for FOUR months to have it corrected

    Mysteriously,  on October 5, Hearing World  returned  the  fund they received for nothing, to Aetna.  My  benefit has been returned, but  now  Hearibng World has taken to tell ridiculous  (and nonsensical) lies about me. 

    ANyway,  thank you for your help.
    Sincerely,

    *************************

    Business Response

    Date: 10/19/2023

    ***** have returned the money to the customers account and she still not happy . I dont know what else Hearing World can do or what it takes for one to be happy .

    Customer Answer

    Date: 03/13/2024

    On 10/2/23, I sent a complaint that Hearing World failed to reimburse me for hearing aids returned well within the "Trial Period". 

    This  matter was resolved completely, shortly after I sent this complaint.  Please remove my complaint. If you have any questions regarding this matter, please contact me.  Thank  you.

     
    *************************

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