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Business Profile

Heating and Air Conditioning

Lakeview Heating and Cooling Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** came and replaced two **'s and one furnace. He had done the first furnace several years earlier and it worked well. The ** for the upstairs did not blow any cold air within two weeks of putting in. I called and *** came out and "fixed" it. It worked for a week then quit producing any cold air. Called multiple times over the late spring and summer and did not get an answer or a repair. Now we are starting to use the furnace *** installed and it is not producing as much heat as promised, making us have to go out and buy a ************ and use. THIS IS LUDICROUS to pay soo much money and not have two working units. Now I have found out that the company is out of business. I want *** to pay one of his competitors to come out and fix this or cover the charges.

  • Initial Complaint

    Date:07/31/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Lakeview ******************************************* out on 7/11 to replace my entire A/C Unit. The cost was $4,513.00. Upon replacement, inside my apartment unit, there was unfinished work tied to the piping in my unit and specific leaks called out by technician who worked in my unit. The business does not answer their office line or call you back after leaving voicemails. This job that I paid over $4k for is unfinished (not fixing leaks caused by in-unit work on 7/11) and being ignored by the business for services not yet rendered. I have called the company well over 15 times without someone answering or calling me back after leaving a voicemail. Based on their ****** reviews, this doesn't seem like the first time they have left unfinished work or ignored their customers.

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April, ******************* and Lakeview Heating and Cooling was contracted to install a mini split heating and cooling system at my home located in ******* Square. They brought the items and half installed them, leaving the system dysfunctional and ultimately useless. All attempts to reach *** have gone unanswered. I was able to reach his employee who did the original work. They said they would come out to finish but never did and have not answered any communications since. In order to pay for the system they opened up a credit account with ************** in the amount of $13,000 of which they have received all the money. Synchrony has not been able to contact them and still is holding me responsible for the money. *** and his company need to be held accountable.

Lakeview Heating and Cooling Inc. is NOT a BBB Accredited Business.

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