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Business Profile

Heating System Repair

Chavez Heating & Cooling

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Chris K

    Date: 06/26/2025

    Came out on a warranty call summer 2024, replaced condenser and fan, some scheduling issues - small business stuff but worked it out. This year scheduled for a check-up, they cancelled because of rain since AC is on roof - again understandable. Rescheduled for a time window of 3pm-7pm, got a text that ******* is scheduled for that time. Day of, ******* calls at 1:41pm and says hes on his way and should be there in 20 minutes or so. Well thats not 3:00 thats 2:00. I call back and tell him I won't be home until 3:00 because thats the window *******, admin AKA owners wife gave me. I call ******* to tell her what ******* said yadda yadda yadda. She says shell see if he can come back, that they wait 15 minutes for a call then they head to the next . What? It wasnt even 3:00 yet! Long story . ******* told me I could go to another company if I liked but hes punched out for the day - called ******* again, left a message and never heard from them again. Tried to support a small business but theyre WAYYY too small. Kids in the background when you call to make an appointment, she driving in the car talking on the phone and noise in the background. Save your self the consternation and pay for professionalism, efficiency, accountability AND respect of your time. Not even an apology? A call? NO THANKS! Hello BBB?

Chavez Heating & Cooling is NOT a BBB Accredited Business.

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