Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last July we were selling our ***************************** an offer from a veteran.we took it and got to the inspection, ******, and the realator, ************************************ came to our house for the inspection. When ****** came he and the realtor clearly knew each other ,which my undrstdg was that theyre not supposed to. ****** tested the *** outlet andwhen he pushed it. He did not turn it back on. he didnt push it again so the outlet would work. Unfortunately, our freezer and refrigerator were connected to that gfi. this was early in the day , temp of 95 or 100 my fridge completely warmed at 51 or 52 the freezer also thawed out to whereblood pooled from meat that defrosted. It was disgusting. my husband saw it first on the outside of the fridge. we tried to go through the realtors. ************************* eventually said he was going to talk to ****** because I called the business phone and was verbally assaulted by the father. He called me names and told me I was *****. I told him I had medicine that was $1300 a box and there was two boxes. One it was a high demand medicine thats generally out of stock and to the insurance company will not pay for a lost prescription . We didnt hear from him again for a while when I finally got in touch with him he said that ****** was not calling him back he assured me that he would take care of it.i finally all to ****** who said. no way did he not reset it.. This went back-and-forth for a few months and I finally called again and talked to ****** he agreed to pay me $2000 for everything that was in the refrigerator and the freezer I took inventory, which which ******* asked for The issue was I had two boxes of diabetic medicine that I need and it is $2600 /2 mo I askd for their ins and was told there wasnt any. we sttld on $2000 over a month. If I took down a neg ****** review.. I agreed to take it down when paid. I sent our agreement by text as reqstd,that was our last contact. Still no $. Wont return calls or give ins info

  

  Business Response

  Date: 06/18/2024

  Our first communication with this consumer was in the hours following the completion of the referenced inspection. This inspection was performed on behalf of a client, who was referred to us by their realtor. Like many home inspectors, some of our clients come from realtor referrals, which is a standard industry practice. This consumer, who was the owner of the home being inspected, was present at the beginning of the inspection, and most importantly, with our inspectors while they were in the garage. After they completed their inspection of the garage, and noted an inoperative GFCI outlet, which was included in our inspection report, consumer requested the inspectors accompany her to the upstairs area of the home to see inside of her medicine cabinet as it was required to remain locked at all times. The inspection continued to its completion. Later that evening, ****** was contacted directly by the consumer, with claims of their garage refrigerator being turned off, and frozen food being spoiled. There was no mention of medicine during this initial communication, and no request for a specific monetary amount. ******, in good faith, was willing to consider covering the cost of the reportedly damaged food, and asked the consumer to make a list of the food in the fridge. Many weeks later, after having not heard from the consumer, we were once again contacted by her. This time, there was an inclusion of the referenced medication, which was accompanied by her informing us of her husband's  potential layoff. As there was no mention of medicine at the initial discussion, and based on the consumer's claim of the importance of this medicine, we were unwilling to cover the costs which consumer claimed were in the thousands of dollars range. A solution was offered to the consumer which she deemed would "take too long" and "drag this out" and she proceeded to demand we send her two thousand dollars immediately and offered strange threats saying things such as "we have you on video". After refusing to comply with her demand, consumer left negative reviews on multiple public review pages, stating her grievances and providing falsehoods about our company. Like with any inspection company, and as required by law, we carry insurance. Our company consulted with legal counsel, and was instructed to cease communication with the consumer, instruction which we then followed. This is the first we have heard from this person since November of last year, despite her claims of a failure to return calls. Her attempt to benefit financially from us seemed extortionist and misleading, and we decided to defer all communication to legal counsel to protect the best interest of our company and employees.