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Business Profile

Home Maintenance

B&D Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found ******* ad on ********** to render home repair services on 8/10. He came out to my home on 8/13 to do a walkthrough and quoted me $6000 for everything total. He asked for a 50% deposit. He initially was supposed to give me a copy of his business license and his driver license but once we got to the bank, the lines were so long we started chatting and it slipped my mind. He drafted me and invoice/contract and he noted our verbal agreement and sent it to me via email. At the time, I was caring for my grandmother with dementia and he noted he would not be able to start work with anyone there as the home would not be habitable during the renovation. He said now that I provided him the deposit, I was locked in and he would begin once I was ready. The next week I asked to start work and he postponed saying it was his birthday and he didnt want to start the project and have to pause work during his vacation. Coincidentally my birthday was 2 days after his and I too was going on vacation. We agreed he would begin work once I returned from vacation. Upon my arrival I contacted ****** to set up a date to begin services. He stated he was busy and would contact me the next day. The next day I reached out to him and he then began being unresponsive. He then blocked me. I had several people call his phone and he then pretended he didnt speak English and that we had the wrong number.

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