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Business Profile

Hospitality

Preferred Hotels & Resorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospitality.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint on my stay below and requesting a FULL refund for this 1 night stay, the front desk supervisor named ********** only refunded me back $80 out of the $450 I was billed. When checked into this hotel room I went to take a shower after a long day traveling. there was no shampo, soap or conditioner in my shower. so i found a housecleaning lady in the hallway and asked for these items, she was in the middle of cleaning the dirty room next to me with some white towel that had ***** and black shower grime on it, when she came into my room she had that towel in her hand and set it ON MY BED. so this nasty dirty cltoth from cleaning the toilet and bathroom of the person next to me was put on my bed. i immeidiatly complained and noone ever came to change my sheets or anything. my telephone never worked in my room either, I had to keep going down to the front desk, and 85 % of the staff do NOT speak english or understand english to commincate. This hotel owes me the rest of my $40) refunded back to my credit card ******* ****************** BEACH Friday January 26, 2024 - Saturday January 27, 2024 ************, **********, *************, ****************** Confirmation #: 27030SE192571

    Business Response

    Date: 10/28/2024

    Please see attached this had been handled by the hotel back on February 2nd, 2024 and given him a refund.

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *******

Preferred Hotels & Resorts is NOT a BBB Accredited Business.

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