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Business Profile

Information Processing

Partners Credit & Verification Solutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is gaslighting many people. My credit was pull so many times for nothing. The company has refer me to their personal credit repair person, when my credit was good and still good. Will not send me my score.

    Business Response

    Date: 04/23/2024

    Hi *****,

     

    Partners Credit And Verification Solutions is a credit report agency used by the mortgage industry. Mortgage brokers and banks use our software to pull credit reports for their clients seeking mortgages or refinances. Our system takes bureau data and puts it in a readable format for the lenders. We can provide you with the end user who pulled your ********************** if you are able to provide us with the date your credit was pulled. 

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize this company to pull a hard credit check on my credit. I dont even know who this company is. I want them to remove me out their system an dont run any more mortgage credit checks on my social or charges will be filed

    Business Response

    Date: 01/12/2024

    Hi ******,

    Partners Credit And Verification Solutions is a Credit **************** for the Mortgage Industry. Our clients are banks and mortgagers that use our software

    to pull credit reports for their clients who are looking to mortgage or refinance. I found a file matching the information you provided and the company that pulled your credit is

    *************************. The specific end user is ************************* and he can be reached at ************. We encourage you to reach out to ******* directly for more information

    on why he pulled your credit. 

    Customer Answer

    Date: 01/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just found an unauthorized inquiry from Nov. 29, 2021, on my credit report. I have never done business with the company in question before, and I did not consent to this inquiry. Regarding this, I have gotten in touch with the creditor, but they have not responded. Please look into it and quickly remove it from my credit report.

    Business Response

    Date: 11/08/2023

    Hi *******,

    Partners Credit And Verification solutions is a credit reporting agency for the mortgage industry. Our clients are mortgage brokers and banks that use our software to pull credit reports for their clients who are seeking mortgages or refinances, either personal or business related. I found your report in our system. The requestor of your credit report was *********************, who is the president of ******************** **** the ********* branch. He can be reached at ************. We implore you to contact ***** directly for more information on the pull and it's removal.

     

    On a side note, hard inquiries stop being score impacting after 12 months and naturally disappear after  24. Your inquiry is nearing the **************************************************************************************** a couple of weeks. 

    Please let us know if you have any additional questions. 

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who this consumer is and they were not not authorized to pull my credit and I need this removed immediately.

    Business Response

    Date: 11/02/2022

    Hi *******,

     

    Partners Credit And Verification Solutions is a reporting agency for the mortgage industry. Our clients are banks, lenders and mortgagers. The use our software to pull credit reports for their clients who are seeking mortgages or refinances. I found a report matching your name and address in our system. You credit was pulled by *********************** with ****************** Corporation. Please reach out to Tyrell at ************ for more information in regards to the pull. 

  • Initial Complaint

    Date:08/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company did an unauthorized hard pull on all my credit reports ! I am not looking to buy a home or refinance my home. I need this removed IMMEDIATELYfrom every credit bureau! I have not requested any such request.New Inquiry A new inquiry has appeared on your credit report. Here are the details of this inquiry:Date Reported: 07/30/2022 Alert TypeInquiry Processed Date07/30/2022 Inquiry Date2022-07-30Z Inquirer NamePARTNERS *********************************************** Industry TypeCredit Report Brokers Inquirer Address65 **************************** #****, ***************************

    Business Response

    Date: 08/26/2022

    Hi ****,

     

    Partners Credit and Verification Solutions is a credit reporting software company for the mortgage industry. Our clients are mortgagers who use our software for their clients who are seeking mortgages or loans. I found a report from 7/29/2022 but nothing for 7/20/2022. The client who pulled your credit is **** at ****************** Corporation, if pulled your credit report. She stated she spoke with you and your husband **** about a refinance  you verbally approval which is acceptable in terms of credit pulls was given. *************** be reached at ************. Please reach out to **** in regards to the pull. 

    Customer Answer

    Date: 08/29/2022

     
    Complaint: 17778005

    I am rejecting this response because: i never stated for anyone to pull my credit. My husband and the company wanted to pull my credit but I did NOT give permission to do so.   I did not approve or advise to proceed with the pull.  I never told **** to proceed with my information.  If this doesn't get removed from my report i will go further with legal action. 

    Sincerely,

    *************************

    Business Response

    Date: 09/01/2022

    Hi ****,

     

    I spoke with **** at AFC and they will be reaching out to you directly on the matter. She is also escalating the matter up her chain of command and will have more information for you should you need it. **** can be reached as ******** the contact information from my last communication. 

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told to call this company from my mortgage lender to answer questions about a loan. When I called I had to ask several times for the name of the company which was told differently each time. They said they were putting me on a conference call with the bank. Once connected they wanted me to give my bank passwords on a recorded line with not knowing who would be listening. This is a breach of security

    Business Response

    Date: 08/26/2022

    Hello Reathia,

     

    As a credit reporting agency, your lenders (F&M Bank) orders within our platform to update information on your credit report that is detrimental to your loan. We do prefer documentation over conference calls. The documentation your lender provided to us was not sufficient to update your credit report and a conference call was required as to get this back to your lender as soon as possible. A conference call is with your creditor and they do need to verify your identity. Conference calls are rather intrusive and why we prefer documentation over conference calls. We apologize if your lender did not explain this to you in full prior to your call. 

     

    We sent your lender at F&M bank an alternative option. We need Security and Note Agreement from Fifth Third signed and dated .The document has yet to be received. 

  • Initial Complaint

    Date:07/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

    Business Response

    Date: 07/20/2022

    Hello,

     

    Partners Credit and Verification Solutions is a reporting agency for the mortgage industry. Our clients are lenders who use our software to pull credit reports for the clients who are seeking mortgages and refinances. If you will provide the date your credit was pulled I will be able to provide you with the lender that pulled your credit using our software. 

    Customer Answer

    Date: 07/20/2022

     
    Complaint: 17592296

    I am rejecting this response because:

    I have never applied for any mortgages with any company nor have refinanced anything ever. This was done without my permission and I would like for this to be deleted from my credit report. The date that is showing is November of 2020. I am very aware if I applied for something but I haven't nor consented in a mortgage as I rent . Please correct this error. 

    Sincerely,

    *****************************

    Business Response

    Date: 07/28/2022

    Hi *******,

     

    Thank you for the information. *********************** from SCL LLC pulled your credit. He can be reached at *************** or ************.His company does Credit Education. Do you recall doing Credit Education back in November of 2020. Please reach out to ***** for more details. 

     

    As for the pull, since it was done is November of 2020 it is no longer score impacting, viewable by only you and will naturally fall off come November. 

    Customer Answer

    Date: 07/29/2022

     
    Complaint: 17592296

    I am rejecting this response because:
    I did not authorize anyone at all to pull my credit report . This needs to be taken care of by your company since it is listed under your name . I havent given you permission nor enrolled with any education courses . Please dont disregard the fact that this is a fraudulent matter . It doesnt matter if its coming off , it needs to be removed according to 15 ********** section 602 A. States I have the right to privacy. Please contact the appropriate parties and deleted this inquiry . Thank you 
    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company unlawfully ran my credit today. Luckily I had a lock on my credit file due to a stolen wallet a few weeks back. I was notified by Experian it was tried and I am extremely unhappy. Judging on the reviews and other complains this is not the first time they have done this. This is fraud and I am going to take this further.

    Business Response

    Date: 06/21/2022

    Good Morning *******,

     

    Partners Credit and Verification Solutions is a credit reporting agency that mortgage, banks and lenders use to pull credit as they do not have the capability to do so themselves. They log into our system and enter necessary information needed for a pull.  Their clients are seeking mortgages or refinances. I found your entry in our system pulled by ***************** at Mortgage Lake Highlands -*******************************. *** may be reached via phone ************ or by email ****************. Please reach out to *** directly for more information on the pull. 

  • Initial Complaint

    Date:06/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A credit inquiry was reported on my credit report on 4/14/22. I have not applied for any new credit. Why was this done? On whose behalf was this inquiry made?Thank you for your follow-up.

    Business Response

    Date: 06/06/2022

    Hi *****,

     

    Partners Credit and Verification Solutions is a report generating company the mortgage industry uses to genearte reports taking bureau data and putting it in a readable format. Their clients are seeking mortgages and refinances. Using the information you provided I found two reports matching your name, address but not the timeframe. 

     

    The first report hitting our system was ran March 5th of 2020 By *************************** of ******************. Then on the 23rd of June 2021 another by *************************** of the same company

     

    *************************** ************ EXT 2102

     

    *************************** *********************

     

    We searched all over for a pull in April of this year but were not able to find one. Are you sure it was Partners Credit on that pull?

Partners Credit & Verification Solutions LLC is NOT a BBB Accredited Business.

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