Complaints
This profile includes complaints for bswift LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lost my job in May and my company insurance ended may 7 2022. I elected cobra coverage and paid for the rest of May and June. My insurance with my new employer began at the end of June. I called to tell them not to take the premium for July as I now had insurance through my new job. I thought everything was fine until Aug 2 when I received a check from bswift for *******. After multiple calls which supposedly are all noted it was determined they cancelled all my premiums I paid and canceled my insurance back to May. They made me pay the premiums again withdrew ******* from my account to reinstate my insurance retroactively. I had outstanding claims for coverage period. I received a letter staring my insurance was effective through June 30 2022. Again I thought this was handled. Then on Aug 31 2022 I received another refund check for ******* and so the problems continue. I believe they are trying to cancel my insurance so they don't have to pay my claims for the coverage period. I do not want a refund I paid what was owed for the period of coverage needed. I don't want a refund check I am not entitled to it. I just want what I paid for and these problems to be resolved so I am not taken to collections
Business Response
Date: 09/14/2022
We have confirmed your coverage effective dates to be 5/08/22 through 6/30/22 with both carriers. Also, the carriers have confirmed that claims submitted have been reprocessed.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.