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Business Profile

Insurance Services Office

Northwest Insurance Network-Hdqtr.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Northwest Insurance Network-Hdqtr.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwest Insurance Network-Hdqtr. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent activity with Northwestern insurance the unique insurance company trying to make me sign a contract that ****** from the ***************** didn't sent them the cancellation from 9/15/2023 of email me a DocuSign to cancel s lose. And it was sign threw my email on 9/15/2023. And I wish they will give me both my refunds.

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is ***************************, policy number is ILAA-*******-02.I have the worst possible experience between *** and *********************************** There is no communication between these two companies. My car was stolen 12-22-22, here it is almost February 2023 and my car has not been fixed because these two companies have no communication between each other. Everything I found out about my car,I had to call them to find out what is goings-on with my car.I need a car to get back and forth to work.So out my pocket I have paid ****** to get my car out of storage, so *** can tow it to their facility, almost ******* out of pocket for rental to get back *** forward to work. Money I don't have to spend like that,I have other bills. My car has not been touched,for lack of communication between these two companies.They should be paying me because I been doing all the calling to them and the body shop to get started on my car.And like I said I've had the same policy since 2018,nothing has changed about this policy,I have no car and no reimbursement. I am fed up with these two companies and I need action, action and need action now.This is almost February and these two companies have not helped me one bit to get this situation solved. ??????

      Business Response

      Date: 02/08/2023

      Northwest Insurance Network and Brokers are insurance agencies, and we have NO claim authority with any of our carriers. ******************** agent placed his coverage with American Alliance. Upon receiving ************************ complaint, I checked on this account to find out our customer ********************** staff has been working with Alliance constantly to try and get his claim resolved. According to Alliance ******************** car is in the shop and is currently under repairs. After reading all our notes on the file I would have to agree that Alliance gave ****************** poor claim service at best. I asked ************************ agent why he placed his coverage with Alliance, and he stated ****************** wanted the lowest rate we had. He was adamant about the lowest rate that was available. Northwest never refused to take any of ******************** emails. We would not even be able to do that with our system. As far as the rental coverage goes, ****************** was given the highest amount of coverage the company offered. He had a maximum of $750.00 for one loss. I request that this complaint be removed from Norhtwest record and moved to American Alliance. ******************** claim number is, 2022C0135092 and they can be contacted at, www.myamericanalliance.com. I feel terrible about ******************** claim and hopefully he will allow us to place him with one of our standard carriers.

      Customer Answer

      Date: 02/09/2023

       
      Complaint: 18726966

      I am rejecting this response because:

      Sincerely,My car is not being repaired,they are waiting on the ok from American Alliance to ok the order to fix it.When I bought my car this is the Insurance company the dealership recommended. I wanted a lower price on Insurance because I was paying the same rate for Insurance everytime I renewed ********* I thought since I been **** *** my rate would go down,but it actually went up this time I renewed *********.I have no accidents, no moving violation,nothing but my insurance rate never changed.

      .

      ***************************

      Business Response

      Date: 02/24/2023

      i responded to this complaint on 02/08/23 please check your recordsTell us why here...

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