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Business Profile

Janitor Service

LizMarie Cleaning Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: 11-29-23 Amount paid: $350 Service provided: Clean up of apartment after construction work Dispute: 1) Broken shade 2) Didnt clean the radiator covers 3) Exhaust fan/light in bathroom not cleaned They said it was past the time to lodge a complaint but I wasnt available to inspect their work until later.

    Business Response

    Date: 01/05/2024

    Good Afternoon! This is ******* from LizMarie Cleaning Services, responding on behalf of ****************************

    1. ****** booked a post-construction cleaning on 11/29/2023.
    2. ***** contacted us on 11/30/2023, expressing dissatisfaction with his window shades, claiming they were destroyed during the cleaning, and only one side could be pulled up due to pre-existing damage.
    3. On 12/01/2023, ***** emailed: "I'm going to need to replace the damaged shade, and it's very disappointing that you're not taking care of this more." The conclusion was that ***** would be replacing the blinds.
    4. On 12/07/2023, ***** added another grievance, alleging our team broke the shade and missed cleaning the exhaust fan.
    5. Due to the elapsed time between 11/29/2023 and 12/07/2023, we considered his claim invalid, as our policy allows clients to report issues within 24 hours of the cleaning.

    We have a comprehensive website outlining valid and invalid claims. Although ***** requested a discount, our policy, also available on the website, clearly states that we don't process refunds. For valid claims, we offer a reclean, even though his claim was deemed invalid. I've attached photos from the conversation with ***** and our company policy for your reference.

    Best regards,
    *******
     

LizMarie Cleaning Services LLC is NOT a BBB Accredited Business.

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