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Business Profile

Laboratory Research

Med Focus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Soi purched medfocus healthcare package they were to be given by adownload via email they never came despite conpany sending me their email from medfocus they did i kept telling them i did not get them they **** made me then pay for their app and still by photos u can see nothing was unlocked for me!Here arejust some system photo prooving no content able to be unlocked:IMG_9645.pngIMG_9646.pngIMG_9647.pngIMG_9648.pngIMG_9649.pngIMG_9650.pngIMG_9651.pngIMG_9652.pngIMG_9653.png ********************************* Sent from my iPhone Their images on email proof were false nothing was ever in my spam folder ever! Then they stopped answering. I even had a friend try to see if any download email was in spam they said no. Just asking for a refund or even they could send me printed copy of items?On Apr 28, 2024, at 8:24AM, ********************************* <********************************> wrote:?Sothe notes do not remain unlocked as your email states at all. I have checked many times just would like a refund fully. I am being honest i have no idea how your company feels i have them its ridiculous for u to say you have proof as do i with the app if I am not fully refunded I will report fraud to BBB to get refunded as your company took money by credit card and did not give product and i have your email with fake proof ********************************* Sent from my iPhone On Apr 14, 2024, at 8:03AM, ********************************* <********************************> wrote:?I do not see that at all in your app all notes are locked still i went through my spam no emails at all what are u talking about?Sent from my iPhone On Apr 13, 2024, at 1:07PM, medfocus *** <*******************************> wrote:?Hi *********************************,I want to assure you that in MedFocus, we are committed to delivering quality products and fostering trust with our valued customers. I have confirmed that the digital product bundle was successfully sent to you twice, and records indicate that there have been three downloads on your end. I've attached the relevant proofs for your reference.Please be assured that our intention is never to disappoint or mislead our customers. Our product has received numerous positive reviews, which reflect our dedication to quality and service.We value your trust and are here to assist with any further concerns or questions you might have.Thanks,******.On Sat, Apr 13, 2024 at 4:56PM ********************************* <********************************> wrote:Nothing is in my spam or junk folder return my money as u r clearly fraud this is ridiculous to have a customer not given what was paid for i keep asking for info u keep saying it was sent which is not true refund my money immediately.Sent from my iPhone On Apr 6, 2024, at 1:48PM, medfocus *** <*******************************> wrote:?Hi *********************************, If you haven't received it yet, there's a possibility it may have ended up in your junk or spam folder. Although we've asked our team to resend it, it's worth double-checking these folders just in case. We're committed to providing you with the best service possible, and we want to ensure your satisfaction every step of the way. If there's anything further we can do to assist you please don't hesitate to let us know.Thanks,******.On Sat, Apr 6, 2024 at 3:13AM ********************************* <********************************> wrote:Clearly i have not. Why is this company not giving me product i paid for?Sent from my iPhone On Apr 5, 2024, at 10:13AM, medfocus *** <*******************************> wrote:?Hi *********************************,Just checking in to see if you've received the WeTransfer link yet. Please let me know if there's anything else I can assist you with.Thanks,****** On Fri, Apr 5, 2024 at 3:06AM ********************************* <********************************> wrote:Why are all mine locked? No email came to me either Sent from my iPhone On Mar 16, 2024, at 8:35AM, medfocus *** <*******************************> wrote:?Hi *********************************,Thanks for contacting us,We apologize for the ***onvenience caused.You'll receive an email with the link soon. WeTransfer links for downloading is a simple process.This method avoids extra accounts or services like ****** Drive or Dropbox.Thanks,******.On Sat, Mar 16, 2024 at 5:52PM ********************************* <********************************> wrote:I purchased just now your current bundle for Med students and the purchase was $54. It said it downloaded to my device. It did not it made me purchase your app which I did. It still did not download to the app. There is nothing sent to me and your purchase you said I would get a download with instructions to an email when I purchased it. You never asked me for an email. My name is *********************************. It is March 16 and I purchased your bundle for $54 and got nothing When I clicked on the email link it gave me to report a problem with the download. It took me to an email flower shop something.com which is another scam. I would like to know why this is not being sent to me in a download as a PDF or is it going to be mailed to my address because I paid for product and got nothing. I tried your Insta chat and it said we cant do that right now so basically thats a bunch of ******** as well . You are a real company or do I need to go to the Better Business Bureau and stop my credit card download please reply. Please send me the package by ************** and please also provide the download that your website advertises.Kindly,*********************************.

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