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Business Profile

Language School

Fluent Forever

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/29/24 I saw a charge of $95.88 on my account for an annual renewal of the Forever Fluent app subscription. Not wishing to renew, I cancelled my subscription immediately and reached out to customer service that same day, requesting a refund.On 12/3/24 I finally heard from ***** *., who said they normally don't refund annual subscriptions unless notified prior to renewal, but since the time was so close (same day!), they would in this case. She sent a code for verification, and I returned it that very day, 12/3/****** it is 12/10/24, and I have yet to receive the refund. Furthermore, Fluent Forever has not responded to my inquiries of 12/3/24, 12/5/24, and 12/9/24.I never received a reminder notice about the renewal, and I never received a receipt from Fluent Forever confirming the renewal. Ethical companies provide both, but not in this case. It seems like Fluent Forever is purposely hiding the information about renewals.Fluent Forever should refund the $95.88 without delay. Two of the emails are attached.

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