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Business Profile

Leather

Ashland Leather Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order (#*****) with Ashland Leather on 12/4/23 which was due to be delivered on 12/7. The package never arrived and I contacted the company and was told to wait a few days to see if it shows up. The package never arrived and there was no proof of delivery photo because it was never delivered. I asked the company refund my money and was told they would. On 12/14/23 I did see a credit pending to my account but it disappeared on 12/15/23. Today I decided to check the *** tracking to see what if any information was been added to the claim the shipper had filed. The tracking now says cased closed with proof of delivery. This is not true and now I am out the wallet and my money. I contacted Ashland Leather by phone and e-mail with no response. I think if Ashland Leather is not willing to stand behind their shipping then they should require a delivery signature as proof something is actually delivered. I no longer want the wallet and would simply like my money refunded.

    Customer Answer

    Date: 12/18/2023

    This was resolved. Please close. 

     

    Complaint against Ashland Leather I filed yesterday can be closed. The business responded and refunded my money. 

    Thank you,
    ***********************

    Sent from Proton Mail for iOS

Ashland Leather Co. is NOT a BBB Accredited Business.

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