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Business Profile

Leather

Fendi Chicago Neiman Marcus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of moncler boot on Oct 12 and just took them out the box and notice the boots have a gap on the side where it's detaching from the sole. I have called and spoken to a manager in regards that keep getting the run around .. One supervisor told me to check with local store and do an exchange, If they do not have them call back and will do the refund. Call back and its just so many different stories one after another. They have already said I have refund exception where I can refund them even thought its over 30 days ..These boots were $950 plus tax and they should not have anything wrong with them.

    Business Response

    Date: 01/06/2025

    This issue has been resolved, and the customer received a full refund for this item.
    Please feel free to reach out if you have any further questions.
    Thank you.

Fendi Chicago Neiman Marcus is NOT a BBB Accredited Business.

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