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Legal Information Services

Law QA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2023, I arrived at ******************** located in ********, **. Reported to staff that I would only be staying one night even though they had me down for two nights. The ************** I thought had a clear understanding. However, in my August billing there was a billing for 2 nights on my Discover card. An account billing representative at Discover stated that I would could give them the information and they could contact ******** in mybelf. So I sent the the telephone number ************* and should speak to the general manager as she would not disclose her name.For 3 or 4 months I thought the discrepancy had been corrected but this months billing of ***** is show that a 2nd night was added to my bill again. Of course I contacted Discover Card and said know one from the hotel had responded to their inquiries.I spoke to the general manager today and her whole attitude had changed. She stated that if I was looking for any compensation of any kind that I wasnt getting and that she didnt have to talk to Discover anyway.

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