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Business Profile

Limo Service

All American Limousine, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used All American Limo to take us to ******************** for an international flight on Aug 18, 2022. We also booked them to pick us up when we returned on September 4. On the drive to the airport, we asked the driver what would happen if our return flight was delayed. He told us not to worry, that the service tracked the flights and would know to pick us up at the delayed arrival time. As luck would have it, the return flight was delayed taking off by about 110 minutes and we landed about 100 minutes late (after a 9-hour flight). We then sat on the tarmac waiting for a gate for another 10 min or so. We finally "arrived" at the gate at 7:49 pm while we were scheduled to arrive at 5:45 pm. We were off the plane fairly quickly, had a long walk to customs. That went smoothly, we retrieved our checked baggage quickly and as instructed by AA, called the dispatch number after getting our luggage, at 8:20 pm, 30 minutes after arriving at the gate.At that point, the dispatcher (**** as I learned later), was very abrupt with me and told me he had been trying to call me for 1 1/2 hours and when I didn't answer he sent the driver home around 7:15 pm. While we did sit on the tarmac for 10 minutes or so, I did turn my phone on after landing and before the wait on the tarmac and no calls came in. That said, it would have been after 7:15 pm by that time. Much later, a single voicemail message from the dispatcher came into my voicemail system that was left before we arrived.We took a taxi home at a cost that was $20 more than the prepaid $122.50 that All American collected against our credit card 2 days earlier. They are refusing to credit us the $122.50 because, according to ****, they had to pay the driver.Had they checked FlightAware or some other tracking service, it would have been quite clear, no less than 7 hours before our scheduled arrival, that our flight was delayed. They didn't follow their own protocols and we were charged for a service we didn't receive.

All American Limousine, Inc. is NOT a BBB Accredited Business.

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