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Business Profile

Loan Servicing

Planet Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company Claims that I have a Active Loan but I'm unable to reach anyone to get an explanation I have reached out Phone and also email I I was sent an contract that is not signed by me and I no longer deal with the bank that is on this contract if there is an active loan I need to get some answers if this company is a fraud and scam I would like to take legal action.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent two fake checks I was told I was approved and I have been getting the run around about receiveing loan funds also by email and was ask to print out two check it was fake and I did I contact the company let them know that the check was fake they did nothing to fix this and I still have not received my loan amount yet I'm needing this matter handled immediately so I can receive my funds thanks

Planet Finance is NOT a BBB Accredited Business.

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