Complaints
This profile includes complaints for CDL Marketplace's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We at Smokey Point Distributing had several individual agreements with written documentation for 8 loads. CDL 1000 did not hold up their side of the agreement. We have attempted at least 20 times to contact them. They do not respond to emails, phone messages or info submitted through their website contact page.
Business Response
Date: 04/16/2024
We are working on payment plan to cover the balanceCustomer Answer
Date: 04/17/2024
Complaint: 21552472
I am rejecting this response because: We have been working on this collection for a very long time, with multiple notes to BBB. Each time the response from the business is that a payment plan is in place - and then NO ACTION, NO RESPONSE. In reading multiple complaints for this business on BBB, it seems to be the same story for others. CDL 1000 continues to ignore their financial obligations, ignore requests for resolution, ignore emails, calls, etc. and yet they enjoy the A+ rating - that rating/story doesn't fit the facts. I hope the message "DO NOT DO BUSINESS WITH CDL 1000" reaches more people. You will not get paid.
Sincerely,
*******************Business Response
Date: 04/17/2024
Please make sure to reach out to correct email address ****************************** You will get paid for your services and we never rejected you in payment.Customer Answer
Date: 04/24/2024
Complaint: 21552472
I am rejecting this response because: We have submitted the invoices and supporting information numerous times to this exact email address. We have followed up with requests for payment status and communication to this same email address. We get NO response. I forwarded all the invoices, POD's and rate confirmations again this morning as requested in their response to this complaint. Printed copies were also sent to their office through **** with tracking two weeks ago.Their response to "send the invoices, we will pay" has been a part of almost every complaint filed through BBB. CDL 1000 still doesn't pay - just doesn't like the complaints.
Sincerely,
*******************Business Response
Date: 05/06/2024
We reached out via email and received no response.Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Owes our family owned company more than $30,000 in overdue invoices. Some as old as 390 days. CDL 1000 is directly responsble for putting us out of business and ** defaulting.Business Response
Date: 02/19/2024
We are working with the carrier on resolving the issue and we are paying for their loadsInitial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We booked two loads with this broker (march 2023), provided flawless service, clean PODs, and invoiced within the requested time window for QP. After 10 months of asking for payment, emailing, and calling, the company keeps providing delays, excuses or not answering. The business owner (******?), manager, or supervisor are not available to speak with. Noone ever calls back. Accounting stopped answering phone calls. This is a very unprofessional business practice. They owe us money and many other carriers as well. They keep looking for carriers to use them as service providers and don't pay.Business Response
Date: 02/19/2024
We are in communication with the carrier and have their loads scheduled for payment.Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We in Meso Trucking **************************** for CDL1000 in September 2023 for about 4 weeks with a total balance of $47000, we were supposed to receive payment after 30 days of each invoice date. all paperwork for all loads were sent to AP multiple times and we finalized with them final numbers long time ago and they sent us confirmation with all agreed upon numbers.after over 60 days and multiple communication attempts, they paid us around $7000 and the remaining balance of $40,000 yet to be paid. we are small business of only 5 trucks and our operation been hurt by not being paid on time by CDL1000. we did our job as been asked to and we need to get paid asap.Business Response
Date: 01/18/2024
We apologize for the inconvenience. The balance will be paid.Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We went through their very painful process to get invoiced billed to them as per their specifications, all invoices have been approved but they have a balance over $275k that they have not paid. We will have to proceed with legal action to collect. It is very disappointing to put time and effort into make sure they have everything they need to bill their customer but won't when we had to pay our drivers.Business Response
Date: 01/08/2024
We are working on a payment plan to the carrier.Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have hauled multiple loads for CDL 1000, and all invoices are past due. We have tried to contact their accounting department on multiple occasions, but no one has responded. Their dispatch is best answer is, "I have nothing to do with what is going on". After reviewing many complaints online of nonpayment by this company, we are starting to wonder if this company is willing to pay at all.Business Response
Date: 01/08/2024
We are willing to pay the carrier and we are working on payment.Initial Complaint
Date:12/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accepted 1 load from CDL1000 for $650.00 on 9/21/23 & Delivered it on 9/22/23. been emailing have not had any respond from anyone, at this point don't know the reason why I have not been paid its been almost 3 months.Business Response
Date: 12/29/2023
We apologize for the inconvenience. Carrier will be paid for their load.Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were contracted by CDL1000 in July till August of 2023 to move ocean containers from the Port of ********* to one of their customers in the region. We delivered 55 loads for them. We have not received any payment from them after repeated attempts. We were told they were having computer software issues, invoices were being processed and payment would be sent. We've sent several aging reports per their request. Nothing but a stall tactic.Business Response
Date: 12/27/2023
We are working on payments to the carrierInitial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We booked 7 loads with CDL1000 from September ****, 2023. The total for the seven invoices is $3419.50. Today is 11/22/2023 and we still have not received a payment. I specified to the broker that our payment terms were 30 days. The invoices were due in October. I've sent several emails and AP keeps telling me he's working on payment. Is the same answer over and over again. We have reached out many times and are always met with empty promises to pay. They are now ignoring my emails and phone calls. They have our bank information they could pay by ACH.Business Response
Date: 11/22/2023
We are working to get carrier paid for their loadsCustomer Answer
Date: 11/27/2023
Complaint: 20904581
I am rejecting this response because: The invoices were due in October. The invoices are 30+ days past due. I've send several emails and their response is ALWAYS we are working on payment. Today is 11/27/2023 and they still don't have a date when the invoices will be paid. The message below was sent to me on 10/31/23*******,
We have had some critical priorities in addition to our operating expenses that came in October. I wish I could give you an exact date for payment but we are still in the process of scheduling it.Business Response
Date: 11/27/2023
As it was mentioned, our team is working on payment schedule for your loadsInitial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company, ******** ******************* hauled a load with CDL 1000 on February 23, 2023. I contacted the ** department multiple times and only received an answer twice. The first time they told me that payment would be made in April and the second time, I was told that the company was having financial difficulty, but they would pay our invoice in June. Since then, I have called and emailed multiple times to no avail. I just want them to pay the $1,500 they owe us. I have filed a formal complaint against them with FMCSA and also sent out a Certified letter that was returned to us "Unclaimed" last week. Do not haul with this broker, you won't get paid.Business Response
Date: 12/06/2023
Carrier will be paid for the load they hauled. Please reach out to ***************************** for payment questions
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