We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

International Shipping Link Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for International Shipping Link Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

International Shipping Link Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on July 11 I contacted International Shipping for a quote for shipment of three cars ($50000 value) inside the container from the ** to ******* going to final consumers no tax ID required for them to receive their cars I did the same shipment with the same company with no problem whatsoever so in the shipment they asked me again for the tax ID for the recipient and I told them It is not required and if you cannot do it just dont send me a container and they agree to do it without I loaded the container, and we sent it to ******** it was supposed to get to the bustle on the first week of August **** they pull it on the last minute I dont know why? And they sent me an email that the container been derail and will not go till the next vessel after two weeks and they said the reason why I was missing a recipient tax ID after two weeks they were able to load it to the next vessel and they didnt send me the bill till almost the fossil arrived in ******* I kept calling him about the bill and finally they send it to me, and I paid in full Deposit was $ 1500 Zelle the balance was $ 4100 paid right a way After couple days they sent me another bill of 3350 dollars extra In an email stating theyve been charged by Maersk for demurrage due to the missing Tax ID I challenged it Because if it was the case on the first week of August why it was OK on the third week of August if a tax ID is needed the vassal will stay till tax ID provider. And because they press me and the customer in ******* is getting charged daily till today October 8 for almost 2 weeks now I asked the owner of the company if he can send me the full charge that he is asking for with only one condition to write down on the invoice that it is because of a missing recipient tax ID I will pay it told me his software is not set up to write that even in the comment space which is unbelievable I told him just print it out and write it with your handwriting he still refusing My writes till today!!!!

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found charges on my credit card that total $136.90 that were fraudlent, in the information line for the transaction, the words "Complete Your Tel" and the phone number ************ appear. This phone number is attached to this business.

      Business Response

      Date: 08/16/2023

      Hi,

      we do not have any record of this amount charges. please provide more details for Shipment, agreement and payment receipt & invoice for further investigation,

       

      Thanks 

      *****

       

       

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14 I contacted international shipping Link requesting for a shipment quote and someone who could help load cars for me into an ocean container that they (International shipping Link) will provide from Maersk. International shipping link customer care by name **** called me and gave me a name of a loader called ********************** and said this guy could help load the container for me and hand it to them international for further processing and shipping to my country ********. I live in ********* and because Maersk doesnt operate in ********* any more, I had to ship ALL 3 cars to ******* to be loaded. These are very expensive cars for over $70k and where purchased by a business in ********. Everything went well and a deposit of $500 was paid to international except for the fact that International shipping did not follow the draft I gave them for documentation and basically pulled my name out as the shipper and inserted the loaders (********************** name on the bill of laden). After several attempt to have international change the doc , they didnt and so I was forced to work with the loader though its my container and I was supposed to be the shipper. I flew to ******** on august 12 to prepare for the arrival of this container (MSKU8854974) so I could hand the vehicles to the buyers. But before I departed, I made a wire transfer of $4200 on 08/10/2022 agreed by international shipping Link and the loader (*******) see attachment. I then flew to ******** on august 12th via Delta /Air France. At this point the full amount of the Container was paid for and ALL I was waiting for was a release document so I could clear the container out of the seaport in ********. International shipping promise I was going to have it in 5 business days. While in ******** I called and requested for a release, and nothing happened until I came back to *** on September 4th. Container arrived and is still seated at destination. please see attachment for complete complaint

      Business Response

      Date: 11/10/2022

      We discussed the issue with the customer and the issue was resolved. Customer pulled back  his case as he realised the issues. Let us know if you have any further updates. 

    International Shipping Link Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.