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Business Profile

Map Dealers

Rand McNally

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Dealers.

Reviews

This profile includes reviews for Rand McNally's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rand McNally has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 8 Customer Reviews

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    Review Details

    • Joseph M

      Date: 02/06/2025

      Garbage, hot garbage. It's been almost a year since the ferry took out the bridge in *********, Rand map update? ****. Address accuracy? ****. Searching for GPS signal constantly oh yea, thinks it's in a different zip code? Oh yea. Worth 400 bucks not even close. Deserves to be sued by everyone who has ever given this trash company money, you bet.

    • Ronald P

      Date: 08/03/2024

      I purchased the Overdryve 220 headset for $147 dollars straight from Rand McNally and it was replaced twice under warranty because of malfunctions with the headset not charging due to the charging port malfunction.The most recent replacement basically just fell apart because the hardware is so fragile.The microphone and part of the unit that goes over your head just fell apart just wearing it.This unit should not be on the shelf in any store due to its manufacturing mediocrity.I am asking for an extended warranty to resolve this issue

    • Matt M

      Date: 04/23/2024

      I bought a brand new Rand McNally clear drive 220 and not even two months later it broke and I went through the warranty process and the carrier used to return the headset lost the package I have proof of return and proof the carrier lost it and now me the customer is stuck having to pay the price and Rand McNally will not honor the customer because the are not at fault and they want me to wait weeks before they get an answer from the shipping carrier. Im not sure but for a 250$ headset that I use daily for otr trucking and I use it to be a safe driver Rand McNally sure doesnt care about that and would rather make the customer suffer I would not recommend this company to anyone after dealing with them

    • Na P

      Date: 01/26/2024

      *** JUNK *** Rand McNally TND 750 Truck GPS On 9/12/2023 I bought a Rand McNally TND 750 Truck GPS directly from Rand McNally.Waisted $458.48.I tried all the different settings. I doubled check them each time i tried to use this thing.Now my house did show up on the **** This thing would take me to where I wanted to go.ONLY this thing never will take me back to my house. It would take me to a different town. Also it does not re-route for detour or missed turn. It freezes up.I did send it back to Rand McNally. To be fixed. They had it a month. Say they tested it continuously for a week. Down loaded all the updates. They sent it back to me.IT STILL DOES THE SAME EXACT THINGS THAT I SENT IT BACK TO THEM FOR. IT WILL NOT BRING ME BACK TO MY TOWN / HOUSE.I sent them emails about this and ZERO RESPONES BACK.DO NOT WAIST YOUR $458.48.I will keep using my cell phone with ****** maps. NO PROBLEMS AT ALL EVER.*** now I have $458.48. piece of junk that doesn't work correctly and have no idea what to do with it.

    • Tyrone T

      Date: 01/21/2024

      I bought a $700 gps and within year in half it stopped working and they will not repair nor replace

    • Indra T

      Date: 06/30/2023

      Never experience such a bad customer service. ******************** is not run well. Steer clear of any Ran McNally products. I promise you will thank me later. We have an rv with an expensive gps system and McNally provides service to the device as 3 party. Ran McNally sold Newmar rv company a lot of corrupt SD cards and they refuse to replace them. They said I need to call another company that deals with the unit and they can help me to sell me a new card for $250. Called the ************** and they informed that after 2022 ******************** is not updating the cards or maps anymore for the unit. Now we have to buy a new unit with another gps software. We bought our rv in 2020 and unit keeps freezing due to corrupt SD card. Its a mess, now we have to buy another $1600 unit to replace the worthless unit.

    • Fredrick T

      Date: 06/15/2023

      Rand McNally is ******** its not worth you money you have a better chance using apps on your phone bad customer service they wont help be try to factory reset and they dont know what they doing take my advice dont every purchase of a product its not worth s*** And oh the only reason they got a star is because you have to just to leave a review.

    • Ronnie B

      Date: 07/31/2022

      I am very disappointed in rand mcnally at this point. I purchased the new rand mcnally over dryve 8 pro last month. It won't work with any apps tha I want none.The dash cam is useless it only records for upto 2 hours I added a ** card got more storage space however the record button quits working when I put in the ** card.I have tried the one drive app it downloads works but won't let you sign into the app to save video to the cloud storage.I have been working with ********* on this issue to try and resolve it but it's got no where they have helped in everyday possible.Rand mcnally however ignored my first email and closed it out I then sent another one explaining the issues the same as the ilfirdt email rand mcnally then sent me a email back and flat told me it's not their problem to take it up with the developer that's not how you run a business I have demanded a full refund and they have yet to respond so now I'm stuck with a $600 GPS/ dash can that is junk.Also there's are not correct it told me to turn on a road that was 5 ton limit I'm always 40tons it also did not know that us ****************************************************************************************************************************** *************.Do not buy this gps it's over priced I'm going back to my old GPS soon that's one of the original rand mcnally GPS and its never been updated since I bought it and works great

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