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Business Profile

Marijuana Sales and Services

SmartWeed Cannabis Delivery Chicago

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order and then checked reviews. Should have known it was a scam when the minimum order price was $150. Should have known when ***** and Apple Pay warned of fraud lol. Images on their site and ****** listing are from other businesses and the business names/logos are visible. So they will take $150 (minimum) from you. They also texted me from two different numbers. Id like a refund but I know that isnt likely so no worries. Business also goes by Velvet ************* Dispensary.

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online and paid and they had a ton of issues with communicating the status of my order. I ended up requesting a cancelation and they just stopped talking completely.

  • Initial Complaint

    Date:03/16/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been scammed by this company today. I made a $154 purchase from them and after I sent that money they said I had to be registered on Verify MC and that after I filled it out it would cost me $299 but I would get it back in cash after my stuff was delivered that I ordered. They said this was because they needed to make sure I was who I said I was and that it was required by the state of ********. After sending the $299 to them like they asked, I screen shot the proof and they told me it would take 30 mins. Well, more and more time went on and nothing. Its now been 8 hours and they wont return my calls, my texts or when I requested my money back from Zelle they denied my request. They actually denied it and havent said a word to me. I need that money back bad!!! I told them I didnt have the $299 to spend but if I was getting it back then I would do it. I spent a total of $453 and got nothing!!! Please help me!!!

  • Initial Complaint

    Date:11/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivery service in Chicago. Website is smartweeddelivery.com. After ordering they ask you to text a number and cash app the amount

SmartWeed Cannabis Delivery Chicago is NOT a BBB Accredited Business.

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