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Business Profile

Mini Golf Course

PUTTERY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mini Golf Course.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited puttery on 1-6-2024. I visited with a friend and asked that we be charged separately. The cashier charged me for both my friend and I. I asked that she cancel my friend's charge and she said she couldn't. Additionally, she said I would be charged $18 for one round. She didn't say there was an added tip. I didn't order any drinks so I don't know why a tip was added. The over charge was deceptive both by adding gratuity and not notifying me and also by double charging me and then saying she couldn't undo it. I tried contacting the company several time without any return call or email. This was my only next option since the company would not respond to my concern.

    Business Response

    Date: 01/29/2024

    Hello,

    We would be more than happy to refund this transaction, but I believe this is in reference to our *********** store, not *******.   Iam more than happy to forward this information on to the ** of that store to get the refund processed. I will just need the last 4 digits of the credit card used on site as well as the date of visit.  Feel free to reach out to me directly at **********************************

    Thank you

PUTTERY is NOT a BBB Accredited Business.

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