Reviews
This profile includes reviews for Guaranteed Rate Affinity, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromCesar E
Date: 03/25/2023
1 starCesar E
Date: 03/25/2023
My experience with Guaranteed Rate Affinity has been by far the worst experience ever, there is lack of communication between there own departments, they have no sense of urgency and ask for documentation without looking at the task list. My biggest concern is that they shared my financial information with my realtor as he had to jump in to try to move things faster. They missed the original closing date, I had to request an extension and was also missed. They were requesting documentation the day of the closing. I lost my ****** money, storage fees from my moving company, had to pay my relocation money back, and I lost my time which is also valuable. I wound not recommend this company to anyone and I will never use them again In my life. I read other reviews and I felt identified with most of them. I would have given them zero stars if the option was available. I dont expect the company to do anything about it but, my only intention is to save a new customer stress, headaches, and loss of money and time.
Guaranteed Rate Affinity, LLC
Date: 04/18/2023
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success TeamReview fromJim G
Date: 03/06/2023
1 starJim G
Date: 03/06/2023
I worked for this company as a loan officer for 5 miserable months and it is by far the worst mortgage company I have ever worked for. This company could mess up a mistake. There is no sense of urgency, no one in corporate knows whats going on, the underwriters dont know mortgage guidelines, processors dont respond to emails and they make careless and reckless mistakes. Company is lacking leadership, and its complete chaos. The processor forget to do things like get verifications of employment, request condo questionnaires, loans will be denied because of system error, they dont think outside the box and are paper pushers. They make the process so stressful and its always last minute, hair on fire. I would not recommend this mortgage company to anyone on the planet. The only reason I gave them 1 star is because there isnt an option to give them no stars. Guaranteed Rate = Guaranteed Disaster.Guaranteed Rate Affinity, LLC
Date: 04/18/2023
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success TeamReview fromAmelia C
Date: 03/06/2023
1 starAmelia C
Date: 03/06/2023
My husband and I had the worst experience when purchasing our home. We found our home the ending of March 2022, I had every document possible that was needed, which was submitted, I also advise them that I needed to be out of my rental no later then May 2022 & had the funds ready to go. They dragged their feet for almost 4 months, I had to extend my rental an additional month, then I had to pack my stuff, moved it to a storage unit & then load it again to be moved to our home July 2022. Luckily I had close friend that took my ************* in until I was able to close on my home or if I lost the home because the seller was not going to extend it again. The rate I was given was changed & then they tried to change my rate again stating it was expiring which has nothing to do with me, it was their fault that they dragged their feet through the whole process. We almost lost the house & all the money we put into the ************************ Information was never forwarded to correct people, they dragging there feet on documents that were already submitted in several time to forward to underwriting & then stated we had to paying some of our credit cards in the month of May 2022. We were never called on regarding appraisal that should have been done from the beginning when all other inspections were done, they have me pay close to $1000 for the appraisal & then waited for the appraisal since they could get anyone to come out ASAP, the only way they would have someone for the appraisal if we paid even more money, we had to extend our contract with the seller about 4 times & once everything started to fall apart they did not call regarding my loan, they had processors call or my broker would indicate they wouldn't return her calls as well. Who does business like this? Very unprofessional and very misleading. I would never recommend this mortgage lender to anyone. The people I dealt with that were a joke: ************************************************* Never again!!!! The worst experience!Guaranteed Rate Affinity, LLC
Date: 04/18/2023
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success TeamReview fromTyler G
Date: 03/03/2023
1 starTyler G
Date: 03/03/2023
I'm a realtor and I will never use this company again. Absolutely incompetent. Wouldn't return my emails or phone calls. No urgency! My client is highly upset which hurts my reputation. Do yourself a favor and don't work with this company. TerribleGuaranteed Rate Affinity, LLC
Date: 04/18/2023
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success TeamReview fromSalil M
Date: 02/03/2023
1 starSalil M
Date: 02/03/2023
I applied for home mortgage on a link shared by *********************** from guaranteed rate and they shared my data with open databases! Dont do the mistake of applying to any mortgage with them as they share your personal information such as phone number, names, and loan requirements with 100s of brokers who will start calling, texting, voicemailing as soon as you hit the apply button. You will get minimum 100 calls every day and your privacy is compromised. Worst company to give any info! Please Avoid at any cost.Guaranteed Rate Affinity, LLC
Date: 04/18/2023
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success TeamReview fromSyed R
Date: 11/08/2022
1 starSyed R
Date: 11/08/2022
I will like people to know that they are highly incompetent group of people. we applied for investor loan. all the conversation from the start was for buying a property that we can rent. first they kept on dragging our case for more than a month until the closing date while kept sending updates that everything is good to go and 3 days before closing mentioned of issues that should have been addressed on day 1. later they put the blame on us rather accepting their mistake. To complete with the purchase they scrambled to switch investors and then provided us with other investor loan options , we went ahead with one of those and did the closing on other date (which was huge inconvenience) and then later when we went to put the property to list out on rent the realter mentioned the loan type does not support renting. when contacted again to confront with all the conversation and communication we had with them, they came back again putting blame on us that this is the way we wanted it. Highly , highly non-professionals. if after reading this review if anyone opt to work with them is knowingly asking for trouble. I really want to sue *********** beware of them.Guaranteed Rate Affinity, LLC
Date: 11/14/2022
Thank you for taking the time in writing this review ****. We would like to speak with you about your experience to gather further insight and learn more about the situation in greater detail.. Please contact us at your earliest convenience: GR ************************ phone ************** (Monday-Friday 8:30am-5:30pm CST) or email at ********************** We look forward to hearing from you.Review fromBrady H.
Date: 10/04/2022
1 starBrady H.
Date: 10/04/2022
It seems like they are continuously looking for ways to harass their customers. It took months to get a PMI issue sorted out. They send me letters requesting unrelated documents quite often. I contact customer service and they never have answers about what they want, or they ignore me. I recently changed insurance companies and they asked for proof of new insurance. I sent them exactly what they wanted. They sent me a letter stating that my proof of insurance did not have what they wanted, despite my verification letter having everything that they requested. They threatened to charge me for additional insurance. I have sent emails to their executive team, their customer service, and called them about all of these issues. They still ignore me. The only way to get through to them is to contact *******************. They only listen to her. I don't know if they treat all of their customers like this or they are retaliating against me for some reasonGuaranteed Rate Affinity, LLC
Date: 04/18/2023
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success TeamReview fromSam G
Date: 08/24/2022
1 starSam G
Date: 08/24/2022
My husband and I had what could quite possibly be considered the worst buying experience ever with **** at GRA. They dragged their feet for two whole months only to have the lender pull out two days before closing, We reached out to the lenders directly and were told they hadn't even received the underwriting documents until two weeks before closing. They pushed us to pay for two appraisals, surveys, insurance, inspections etc before they had even secured a loan. We also lost all our escrow money because the contract was extended three times because they moved as slowly as possible. We asked to not pay for anything else and they signed off on a second appraisal without our consent. Once everything fell through **** refused to speak to us, answer emails or phone calls. Who does business like this? We lost thousands of dollars with ****. Very unprofessional and very misleading. Do yourself a favour, go to an agent who knows what they're doing.Guaranteed Rate Affinity, LLC
Date: 08/29/2022
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success Team
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