Reviews

This profile includes reviews for Family Moving & Storage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Family Moving & Storage, Inc.

  4545 W Homer St Chicago, IL 60639-5106

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  Family Moving & Storage, Inc.

  1533 Independence St Cape Girardeau, MO 63703-6024

Review Details

• Review fromRuthie E

  Date: 05/31/2023

  1 star

  Ruthie E

  Date: 05/31/2023

  If I could rate them "0", I would. They are very unprofessional. The scheduled time was set for 3pm. They showed up at 7pm with an Attitude. The movers looked and acted drugged up and drunk. They had the audacity to have furniture already on the truck. It could've been bedbugs, roaches or ******** in the furniture and appliances. Please do not go to them ******* AND SON would've did a better job than these trifling mfs!!!

  Family Moving & Storage, Inc.

  Date: 06/01/2023

  Client was scheduled for a 3-4pm arrival window and the crew was running late. A delay credit was provided. We did not provide a rate with an exclusive truck and the client signed off on receiving the service and everything being 'in apparent and good condition'. We understand the client is upset about the delay but her crew has been with us for many years, none of which would appear to be on drugs or drunk- it's possible the men were tired after working all day. Either way, at this time we don't have a way to remedy the situation as the client never informed us of any problems during the move. If the client would like some type of additional financial compensation for her experience she's going to have to contact us and file a claim like her reservation suggests. 

• Review fromLynette C

  Date: 05/18/2023

  1 star
  Family Moving & Storage, *** has very poor customer service. I moved locally from ******* to **********. I was given an over the phone estimate by ********. The estimate was for packing and moving. ******** quoted me $1,000. My bill was almost $3,000. They low-ball you with the estimate to get you to make an appointment. I did ask if they would do an in-person estimate. The answer was no. I also didn't know they subcontract the work out to other companies. I was suppose to be moved on a Friday. When the 1st company got there. They said they did not have enough man-power for the job and said another crew would come. They ended up cancelling 3 times. The movers did not come until the next day. I told ****************** wanted to speak to a supervisor and get reimbursed some of my money. She ignores the call and did not have a supervisor call me back. BAD SERVICE ALL AROUND - I WOULD NOT RECOMMEND THIS COMPANY.

• Review fromKathleen A.

  Date: 02/07/2023

  1 star
  ***** centuries of heirlooms. Gold, coins, 1st wedding gift. Grandpa, father, ******** husband's war medals, 300 year old family Bible, rosary. Grandmother's engagement necklace. ******** husband's wedding ring. My wedding rings. My diamond necklace and earring from ******** husband. 3 carat unmounted colorless diamobd for my anniversary gift. Professional pins. LV briefcase from husband. ******** Moms wedding ring. Rolex I got from my family when I got my degree. 200 year old Grandpa's 18g wedding ring. The baby's rings. Things left to our children who never even remember their dad from him. He had engraved lockets and tags for them. His dog tag that xane home, kids never met ******** grandparents. $300,000 estimate. No insurance. Don't care about $$$ can never get back all my family memories. As a result of a total breakdown, I could never emotionally recover. Destroyed me. Lost all the family, and then all their memories. Company just laughed. Blocked me. All ALLEGEDLY of course. Why? How could ANY HUMANBEING BE SO CRUEL.
  Oh ****** and the boys didn't even get *****. They even untaped a coin I had taped in a card and sent to my husband. It had been returned in a **** ***, but the crew decided it was more important to untape and *****. All for what. I gave them a huge tip not knowing it was all gone. There was NOT ONE SINGLE PIECE OF FURNITURE THEY DID NOT BREAK, SCRATCH, LOSE PIECES TO. Broke the china dishes, Hummels gifts from my ******** mom. As I'm mostly bedridden, I'll never know the full extent of what they *****. Allegedly

• Review fromAlicia F.

  Date: 11/21/2022

  1 star
  This company to say the least does not deserve 1 star. I booked this company on 10/20/2022 to move me on 11/5/2022. According to the contract the services comes with 1 Truck and 3 men at $135.00 an hour for 4 hours totaling $645.00. I moved only 5 blocks away and granted that I was on the 3rd floor at both locations I was under the assumption that when you're asked prior to being provided your contract what floor you're being picked up from and what floor would your destination be on. To my surprise I was told by the movers after the job was done that I have to tip each guy $50 totaling $150.00 which was no where in there contract about gratuity not to mention that I was told verbally by the movers (*****) that normally the tip is $75.00 -$100.00 per person but I was given a discount at $50.00 per person. I reached out yo the manager ******** on 11/7/2022 to question this tip that I was made to feel that it was mandatory to tip these 3 men at minimum $50 each. The response I received back from ******** on 11/11/2022 that she spoke with the crew and they were put on an administrative leave but there was nothing she could do about reimbursing me any parts of my money she offered a $25.00 gift card which is now 11/21/22 and this gift card has yet to come. Fast forward my move to yesterday when something new was discovered. I learned that my son's bed was falling in and yo my surprise I lifted up his mattress and box spring to learn that his bed was not properly assembled by the movers all the nails attached to his bed and frame was missing. I've emailed ******** the same night this was discovered 11/20/2022. I received a response from them but nothing from ********. I sent pics to them all they could say is they can reimburse me $20.00 to replace the screws in my bed I've informed them that this is unacceptable, and unprofessional. I paid them $710 for the actual move because it went over 30 minutes and gave an additional $150.00 for gratuity totaling $860.00.

• Review fromTony P

  Date: 09/15/2022

  1 star
  Received a quote from this company of 450 to move from a house to a 1 bedroom Apt. They said it would take 4 hrs to move me. So set a date to start early in the morning 8AM. I figured I could settle into new place in the afternoon. No-one showed up. Called receptionists who said they would be there shortly they were out late last night moving someone else. I called numerous times only to be told they will arrive soon. 5hrs later they finally showed up. 3 guys came in to carry out and wrap the items I pointed out. Manager and one of the short guys worked very hard at moving the items to the truck. I helped them move items so they would minimize the trips back and forth and to try and get this move done! One guy seemed to always disappear Manager kept asking where he was? It took them a long time to arrange the items in the 26 foot truck. Finally at 8PM in the evening we were on our way to new place. We arrived at apt as the sun was setting over the horizon. Manager asked for upfront payment in cash before anything was pulled from the truck. To my shock they charged **** for the move. Signed all the papers paid in cash but received no final paid invoice. Luckily I was on the 1st floor as all items could be moved thru the balcony. We did not get done moving me in until midnight. The over charges and lack of being on time added unneeded stress to a move that should have gone smoothly. At the end manager pressed for a tip for the guys I told him I wasn't expecting to withdraw this amount of cash so only had 20 left for each of the 2 guys. I called for 2 months trying to get a final invoice them saying it would be available but kept being blown off. Lack of invoice I wont get reimbursed from my company. Definitely read the rest of the online reviews I would never recommend this company period! Stay away 100%.

• Review fromJeffrey G

  Date: 08/11/2022

  1 star
  I used this company to move my furniture and other items to a new apartment. I was given a quote of $1000 and was told that the movers would show up on the date of the move between 12noon and 2 pm with a 26-foot truck. The movers did not show up until after 4 pm and they had with them a 20ft truck. So they had to call in another crew (in addition to the crew that showed up after 4pm who didn't arrive until 6:30pm. So they stopped loading at 10 pm saying that they still needed to load more things but were too tired to do so until the next morning. This caused me to be charged another truck fee. In addition to this, one of the movers made advances on my partner which caused her great emotional trauma. All in all, I ended up paying $3000 for my move (after being hard-pressed for a large tip for the movers) and charged for boxes and tape -- which were nowhere stated as items I had to pay for in my contract.. These movers do not accept credit cards, so there is no way one can get your credit card company to dispute their charges or stop payment.. I wish I had searched out reviews of this company before choosing them. I had asked them to send someone out to look at my belongings so that I could have an accurate assessment of how much they were going to charge me, but they wouldn't do this.