We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

J's Blossom Nail and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a frequent customer since J's ********************** opened. Visually the place is appealing and clean. I live in the neighborhood and did not mind the service until 3/1/23 I came in for a soak off of my nails and wanted a Hard Gel overlay with Gel Color and the woman who I was sent to for service said she couldn't do it, only "no chip". I asked her 4x time about gel and she said they did not do it. I was in a rush for a dinner reservation and continued with the "no chip" and pedicure. When I left I called and was told by the guy who I am assuming is the manager that they do in fact do Hard ************ he told me to return with my receipt and pay the difference.I returned the next morning 3/2/23 and re-explained the issue, the woman who did my services the day before SCREAMED LIAR AND SAID I WAS LYING ABOUT ASKING FOR GEL. She then started going back and forth with the guy in whatever language they speak and yelled out BULLSH*T. I was appalled. The guy apologized and a new woman who said she would redo my nails apologized and explained that the woman does not know how to do gel nails and that next time just waits for another tech.This is my issue, as a customer who comes in 2-3x a week and you usually do not get the same person unless you're lucky or call ahead. My assumption is that everyone is trained and on the same level and can do all of the services listed. Like many other reviews, it's a mixed bag of experience and no experience. The woman who was screaming and cursing at me was completely unprofessional and I WILL NOT BE RETURNING and have told friends and family the same. My services should have been FREE because of her outburst.I was charged $158

J's Blossom Nail and Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.