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Business Profile

New Auto Parts

Electric Life, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fwd: Order #ELE10015005OR confirmed Inbox ***************************** Wed, Oct 26, 2:58 PM to me Kind regards,***************************** Cell. ************** e-mail: ******************* ---------- Forwarded message ---------??: Eletriclife <************************>Date: ??, 16 ???. 2022 ?. ? 12:10 Subject: Order #ELE10015005OR confirmed To: <*******************>Eletriclife ORDER #ELE10015005OR Thank you for your purchase!Hi ******, we're getting your order ready to be shipped. We will notify you when it has been sent. Please note that when you order more than two items, your order may be shipped in multiple packages. There may be a time difference between the arrival time of different parcels, please check our follow-up shipping information. View your order or Visit our store Order summary 80LBS/24H Commercial Ice Machine with 25 lbs Storage **** ************ Ice Cube Maker 1 $989.99 Subtotal $989.99 Shipping $0.00 Taxes $0.00 Total $989.99 USD Customer information Shipping address **************************** ************************************************************************************************* Billing address ***************************** ********************************************************************************* Hello, I need to return this Ice Maker do to being nonfunctional.Were sorry to hear youre unhappy with your purchase, can you please explain why you wish to return the item. Do you still have the original box the item was shipped in and is it in good condition?If there is quality issues with the item please provide details and pictures or a short video showing the issue for reference. After we receive them we will provide you with solutions to resolve the issue. Please feel free to contact us with any further questions.Best regards,Eletriclife Team According to our factory technicians, your machine needs to be replaced with a water pump. At present, our warehouse does not have any parts for the water pump. We have contacted the factory for delivery, which takes about 25 days. Would you like to wait?Problem not solved.

Electric Life, Inc is NOT a BBB Accredited Business.

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