Reviews

Review Details

• Review fromTammy W

  Date: 11/09/2024

  1 star

  Tammy W

  Date: 11/09/2024

  I visited this dealership and attempt to complete a lease buyout for my car. They were unable to match the interest rate that I was approved for someplace else, but they refuse to give me the lease buyout paperwork so that I can continue with the other company. I have contacted them at least seven times since I left the dealership and Im continuously told that they can handle the loan for me or that theyre working on the paperwork. It does not take this long to provide lease buyout paperwork, especially when they were ready for me to sell my car to them when I was in the dealership. They are legally obligated to provide me with the paperwork, but have chosen to make this a complicated process for me.

  Murgado Ford Lincoln of Chicago

  Date: 07/16/2025

  Hello *****! My name is **** ********, I am the General Manager of Murgado **** Lincoln. I'm truly sorry that you feel like our finance department has made this transaction difficult for you. I will have someone reach out today and send you the paperwork that you require. I hope you have a great day and if you need any further assistance please feel free to contact me at ****************************************************************** Warm Regards, **** A. ******** General Manager Murgado **** Lincoln.

• Review fromRussell S

  Date: 01/03/2024

  1 star
  They wasted 6 hours of my life.They quoted me a car With five miles on it showed me a car with two thousand miles on it and body damage I wanted eleven thousand for my trade that guaranteed me **** But then change it to **** If you live any distance from this dealership, don't waste your time.

• Review fromDaniel W

  Date: 05/09/2023

  1 star
  ZERO STARS - Im writing to log a formal complaint against the ******** dealership in Chicago and specifically for the sales manager ***************************. ***** actively lied to me about the value of my vehicle - stating he would be reselling the vehicle at only $3 to $5 thousand more than the trade in value but yet has now listed it at $26 thousand, more than twice the trade in value. I repeatedly explained the value of the car was worth between $20 to $23 thousand and that it had extremely low mileage. ***** took advantage of the pressure situation and of myself as a consumer, explaining vague details as to how they have come to the price offered. I find this business practice unscrupulous and tantamount to theft. I believe ***** was fully aware he was ripping us off and planned to sell the vehicle at a much higher price than he claimed to us. I will never do business with this company again

• Review fromDan D

  Date: 05/01/2023

  1 star
  Called to schedule apt and they booked me 1 week out. I took my truck into them week later and left truck running so I could let the mechanic see the issue I was having as it accrued on the way to the dealership and the service rep ***** told me just turn the truck. The service rep says I think this is it for this truck lol. Funny part was I had it at another deal months before and they told me this truck is a really good running truck and engine is strong. After a few days of no calls i tried to reach **** to see what was going on and sat on multiple holds with no luck reaching someone. by the fourth day I called twice for service manager and of course no luck answering calls or getting a return call. a week later I finally got the call from the service rep say car was leaking anti freeze due to a bad hose. I said that is not true cause the hose is only two weeks old so its not an old hose. The mechanic said he tried to clamp the hose down more but the service rep suggested I come in to talk to mechanic so I did. while waiting for mechanic the service manager came in being kind of a smart *** then while walking out her called my truck a peace of junk in so many words so I let him know he was a jerk. He then decided to call me a jerk and I advised him this is a work truck i use for construction its not my day car witch is a benz. Funny how this guy tried to demoralize me and my truck as if he is some wealth guy working at a car dealership lmao. I will never deal with them and I will let everyone know they are liars and try to get you to spend money you do not need to.

• Review fromC A.

  Date: 04/24/2023

  1 star
  If I could give 0 I would.I was mislead and given flase information when purchasing my vehicle. I also SUPPOSEDLY had mechanical work done, yet the part malfunctioned, my steering mechanism froze, and my whole car turned upside down with me in it.I had a prior case with ********* and the ******** *******. The manager of the location called and pretended to be the ******** ******* when he called me about the case I made. But didn't even call the ******** ******* in response before calling me.He denied everything saying his employee wouldn't do that. Even though he was never there!! U have two witnesses who were with me (1 employee and 1 niece) when u purchased they car. They can attest to everything that the salesperson said.They also charged me double document fees and didn't register my car for 3 months!They have no customer relationship (and as the manager said.. "so what, so what!..) They need to be held accountable

• Review fromderrick c

  Date: 03/17/2023

  1 star
  i cant even give a review worst dealer on earth worst service on earth