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Business Profile

New Carpets

Peerless Imported Rugs
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Peerless Imported Rugs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peerless Imported Rugs has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a custom sized rug. This was ordered in August 2023. I paid $969 with my credit card. I was told there was a 3 month waiting period, however I kept calling and was told that the rug was not ready. Finally this July I got a phone call that my rug was ready to be delivered, but I was out of the country, therefore I scheduled delivery about 2 weeks later upon my return. Delivery was supposed to have occurred on July 27. I attempted to contact Peerless rugs at various different telephone numbers to confirm and all their telephone numbers ring through and no one ever answers. I have now found out that there store on ************** is closed. I did not receive the rug as promised on July 27. Since that time I have been calling all the numbers associated with Peerless rugs.. Last week someone did answer their telephone number and said they would check with the warehouse to see why the rug had not been delivered and being that I am again out of town I gave her an alternate address for delivery. I have not heard any information about when this may be delivered and again all their telephone numbers just ring and no one ever answers.

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