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Business Profile

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Chicago Sun Times
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.25

Average of 4 Customer Reviews

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Review Details

  • John C

    Date: 05/03/2024

    Signed up for a year at a reduced rate. They cancelled my service at month 10. Customer service was rude. They did not help in any way.

  • Michael S

    Date: 05/18/2023

    I THINK THE *** TIMES SHOULD GET OUT OF THE NEWS PAPER BUSINESS BECAUSE THEY CANT EVEN DELIVER ONE NEWS PAPER A WEEK.

  • DANA G

    Date: 09/29/2022

    I've been a customer for several years. When i started my subscription two years ago i had an $11.99/mo. Locked in rate. A few days ago when i went to renew the subscription i was told by ****** that my cost is $13.60/mo.

  • Deborah M

    Date: 09/08/2022

    Started a subscription on 3/4/22 6 month 4 days a week we were off to a rocky start non delivery the first couple of days and then service was pretty good with the exception of a few missed deliveries, told I would be credited for non delivery. I was sent information to update subscription thinking it was time for a new subscription payment ( hard to keep track of non delivery credits) so I updated for an additional 6 months. Technically I still had time left from original subscription. Thinking this was my new subscription deliveries that were starting I suddenly was getting 1 paper out of the 4 papers that should have been delivered for 2 weeks in a row, so I canceled service. The representative said she would be Happy to cancel my service but under their terms and conditions she couldn’t guarantee a refund? Non delivery does not constitute a refund I would have to Die or relocate somewhere the paper was not available. What? She would make a note and someone would call back of course no callback. I got transferred to a supervisor named Laura and as she is going over my account and missed deliveries I should have not even started having money taken out of my new subscription payment, but here I was 6 dollars down already. I want my full payment back ASAP don’t know where it is allowable for someone to sell a service that they can’t deliver on but GET TO KEEP YOUR MONEY?The ladies on the phone are very nice and I really feel sorry for the complaints they must have to listen to on a daily basis. 39 dollars and you still probably owe me credits from previous subscription. Buyer beware. They are very happy to charge your credit card immediately but Laura says she will watch and wait and a refund IF THEY WILL ISSUE (no promises) could take up to 2 months. I feel like it’s the Go Away and hopefully you’ll forget about it policy. But you know who called me promptly Andrew from California robocalls asking me to sign up again. Give them MORE MONEY . Really?

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