Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/12/2024 We ordered walnut flour...a week or so later we opened our order and the aroma that came from the nut flour was incredibly stale and the nuts tasted sour with another indescribable taste, almost like playdough. It's nothing like I've ever ordered before. I cannot serve these to our customers and now have no use for them. I've tried to email them twice over the next 2 months both through their website "contact us" page and their email address and have not been able to find a number to call. Ive never received a response. We'd like a refund of our order immediately so we can purchase other walnut flour!

  Business Response

  Date: 03/24/2025

  Transactions
  Payment Contexts
  Transaction has been refunded.
  Close
  Refund Detail For ID: ********
  Receipt
  
  Transaction Information
  Merchant
  Nutstop.com
  Merchant Account
  ******************************
  Transaction Type
  credit
  Refund
  yes
  Amount
   $99.75 USD
  Transaction Date
  Mar 24 2025, 03:44 PM CDT
  Tax Amount
   $0.00 USD
  Tax Exempt
  no
  Order ID
  ***********
  Status
  Submitted For Settlement
  Settlement Batch
  2025-03-24_nutstopcom_instant_b0h32a18
  Refunded Transaction
  p7m1afse
  Basic Fraud Tools Information
  AVS Response
  Street Address not applicable (A). Postal Code not applicable (A).
  CVV Response
  Not Applicable (A).
  Customer Information
  Customer ID
  ***********
  Name
  ******* ******
  Company
  ******* T's Bakery & More, LLC
  Email
  **************************************
  Phone
  **************
  Payment Information
  Payment Type
  Credit Card
  Transaction Origin
  E-Commerce
  Card Type
  MasterCard
  Cardholder Name
  ******* ******
  Credit Card Number
  550872******5739
  Expiration Date
  08/2027
  Account Type
  credit
  Country of Issuance
  ***
  PSD2 Applicable
  no
  Billing
  ******* ******
  **************
  *********************
  ************************
  Shipping
  Same As Billing
  History
  Timestamp Status Amount User
  03/24/2025 03:44:20 PM CDT Submitted For Settlement  $99.75 USD CP: ********************

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent milk chocolate almonds, not dark. Hi *****,Just to let you know we've received your order #*******, and it is now being processed:[Order #*******] (03/06/2025)ProductQuantityPrice Dark Chocolate Covered Almonds - 10lb Case $5.75/lb Packing:10lb Case $5.75/lb 1$ ***** Subtotal:$ ***** Discount:-$ 1.72 Shipping:$ 6.99 via Flat rate Tax:$ 0.00 Payment method:PayPal Total:$ *****

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 12 items through the NutStop.com website. I was charged for the 12 items but only received 11. I have emailed and used the NUTSTOP chat link to try to get the missing item, SKU *****B, Dark Chocolate Expresso Mix, 1lb for $8.79. NutStop.com has never responded. Nor can I locate a phone number to call them. I would like my missing item, or if I have to, receive a refund for this missing item.

  Business Response

  Date: 03/05/2025

  CUSTOMER HAS BEEN REFUNDED
  
  DateMarch 5, 2025 at 8:43:42 AM PST
  
  Transaction *******************
  
  Gross amount-$8.79 USD
  
  Transaction statusCompleted
  
  Invoice *********
  
  Note to **** SmithOUT OF STOCK Item # *****B Dark Chocolate Espresso Mix - 1lb Bag $8.79 1 $8.79 USD $8.79 USD
  
  Shipping address
  
  We have no postal address on file
  
  Transaction Activity
  
  Date Type Details Gross amount Fee amount Net amount
  Feb 25, 2025 Payment from **** ***** Details $75.18 USD -$2.89 USD $72.29 USD
  Amount details
  
  Item Subtotal
  Gross Amount -$8.79 USD
  ****** fee refunded $0.00 USD
  Net Amount -$8.79 USD
  Funding details
  
  Funding type****** balance
  
  Funding source-$8.79 USD - ****** Account
  
  Customer details
  
  Contact infoLary *****
  ********************************
  The receiver of this payment is Verified

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/20/25:I made a order with NUTSTOP.com, and did not receive 1 of the 3 items that where ordered.I've tried get ahold of this business to see what can be done about the undelivered item, but have not heard back. 

  Business Response

  Date: 02/17/2025

  The customer was refunded already, via ******, for the missing product due to being out of stock.  This was done on 01/22/2025.  Almost 1 month ago

  Back to Transactions
  Transaction details
  More actions
  Issue a refund
  Payment received from **** *****
  
  DateJanuary 13, 2025 at 11:18:35 AM PST
  
  Transaction typeWebsite Payments Pro
  
  Transaction ID7XL85765XT134772L
  
  Gross amount$223.47 USD
  
  Transaction statusPartially refunded
  
  Invoice *********
  
  Shipping address
  Buy Shipping Label
  **** *****
  ******************
  CALDWELL, ID *****
  *************
  Print packing slipBuy shipping labels in bulk
  
  Seller protectionNot eligible
  
  Direct Payment and Virtual Terminal transactions are not covered by ******'s seller protection policies and programs. Learn More
  Tracking Information
  Add Tracking Info
  
  Add the tracking info for your physical packages to keep things organized and help you benefit from seller protection. It is a win-win.
  Transaction Activity
  
  Date Type Details Gross amount Fee amount Net amount
  Jan 22, 2025 Refund to **** ***** Details -$85.50 USD $0.00 USD -$85.50 USD
  Jan 22, 2025 Refund to **** ***** Details -$85.50 USD $0.00 USD -$85.50 USD

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on the website. Payment was sent then directly after the order was submitted I received an email stating it was canceled. I did not receive a refund. I have called an left them messages and I have emailed them with no response.

  Business Response

  Date: 01/23/2025

  CUSTOMER HAS BEEN REFUNDED VIA ******

• Initial Complaint

  Date:10/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 9/12/24. Soon after my order's status changed to "processing" and my card was charged. After two weeks I reached out to the business to ask if they could give me an update on my order as it still hadn't changed. I used both their chat feature on their website and their contact email. For the record: they don't have a listed phone number on their website or I would have tried that as well. I didn't receive a response through any channel.A week later on October 1st I contacted them again through both means. So far, no answer. I would love to get my order, but would take a refund at this point if I could actually get someone to respond to my numerous requests for an update.

  Business Response

  Date: 10/17/2024

  this order was delivered:  

  Times shown are in Local Time ChangeTime Zone
  10/03/2024
  9:49 A.M. Delivered
  DELIVERED
  ********, **, **
  10/03/2024
  9:36 A.M. Out for Delivery
  Out For Delivery Today
  ********, **, *************
  10/03/2024
  7:54 A.M. On the Way
  Loaded on Delivery Vehicle
  ********, **, *************
  10/03/2024
  4:37 A.M. Processing at *** Facility
  ********, **, *************
  10/03/2024
  3:21 A.M. Arrived at Facility
  ********, **, *************
  10/02/2024
  11:22 P.M. Departed from Facility
  **********, **, *************
  10/02/2024
  5:36 P.M. Arrived at Facility
  **********, **, *************
  10/02/2024
  2:12 P.M. Departed from Facility
  ******************, **, *************
  10/02/2024
  12:08 P.M. Arrived at Facility
  ******************, **, *************
  10/02/2024
  9:59 A.M. Departed from Facility
  ******************, **, *************
  10/02/2024
  9:36 A.M. Arrived at Facility
  ******************, **, *************
  10/02/2024
  6:29 A.M. Departed from Facility
  ******, **, *************
  10/02/2024
  4:17 A.M. Arrived at Facility
  ******, **, *************
  10/01/2024
  11:50 P.M. Departed from Facility
  ********, **, *************
  10/01/2024
  10:43 P.M. Arrived at Facility
  ********, **, *************
  10/01/2024
  9:47 P.M. Departed from Facility
  *************, **, *************
  10/01/2024
  7:13 P.M. We Have Your Package
  Arrived at Facility
  *************, **, *************
  10/01/2024
  3:07 P.M. Label Created
  Shipper created a label, *** has not received the package yet.
  *************

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order with Nutstop.com July 23, today is the last day of July still haven't heard anything regarding my order. I have tried to call and email the company and received no response.

  Business Response

  Date: 08/15/2024

  Good Morning:

  Checking on this order I see that it has been delivered.

   

  Your shipment
  1Z3E459W0390373492
  
  
    Delivered On
  Monday, August 05 at 6:02 P.M. See Delivery Photo
  
  
  *******, **

   

  Shipment Details
  Ship To Address
  
  *****************************
  *******************>*****************-5247
  ***
  (151) 038-6815
  *************************
  Address Validated
  
  This is a gift
  Cost SummaryEdit
  Product
  $111.36
  Shipping
  $0.00
  Tax
  $0.00
  
  Total
  $111.36
  Total Paid
  $111.36
  Tax Information
  
  
  Deliver By
  New
  
  Ship By
  Set Date
  
  Hold Until
  
  Date Paid
  07/23/2024
  
  Assigned To
  None
  
  Batch
  Add To Batch
  
  
  Shipment Items
   Split Ship
  Item Name
  Image
  Unit Cost
  Quantity
  Total
  Roasted Unsalted Peanuts
  SKU: 10074B
  
  $2.80
  4
  $11.20
  
  Description
  Packing: 1lb Bag $2.89
  Goji Berries
  SKU: 10524B
  
  $10.99
  1
  $10.99
  
  Description
  Packing: 14oz Bag $10.99
  Roasted Sunflower Seeds UnSalted, No Shell
  SKU: 10140B
  
  $3.39
  2
  $6.78
  
  Description
  Packing: 1lb Bag $3.39
  Cashews Roasted Unsalted 320
  SKU: 10036M
  
  $71.70
  1
  $71.70
  
  Description
  Packing: 10lb Case $7.17/lb
  Low Sugar Dried Mango
  SKU: 10250B
  
  $10.69
  1
  $10.69
  
  Description
  Packing: 1lb Bag $10.69

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place a wholesale order with nutstop.com. Several days after my order, I received a fairly odd email requiring photos of my credit card and ID to complete the purchase. I've never once been asked for this rather scammy sounding request to make a purchase before. I offered to provide our EIN or other means of verification to combat their alleged issues with fraud. They would not accept any other means of proof that my order was valid, and kept telling me photos of my credit card and ID were the only way I could move forward with my purchase. One would think my EIN would suffice and they could verify we are a legit business looking to make a purchase from them. They claim they're protecting against fraud, but if that was the case, seeing photos of cards hardly seems like the best way to do that. After all, had someone stolen my credit card, they would have, or could have, stolen my ID as well. The whole thing seems off to me.

  Business Response

  Date: 04/08/2024

  In an event a red flag is set off while placing an order via the parameters that are in place, we may have to ask for proof of identity.   It could be because it is a new customer placing a substantial order.  Billing or shipping addresses do not match.  Something along those lines.  We will ask for proof of identity.  The customer is able to cover all pertinent information such as addresses, license number, card cvv code and the credit card number with the exception of the last four numbers.  We already have that information from the order. We are making sure that the signatures match.  If the customer does not want to provide the necessary information the order will not be processed.  I have asked the customer if they would like to proceed and I have not heard back other than this complaint.  The payment that was made is in a pending mode.  Payment is not captured until the product is actually sent.  At this time I will move forward to cancel the order so the pending mode will fall off.

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21538648
  
  I am rejecting this response because: Showing my credit card and drivers license does NOT prove that someone hasn't stolen those items from me.  I offered to verify our business by normal means, EIN, or something similar.  At no point was it mentioned that the flag was from being a large order from a new customer.  We were never even offered the opportunity to place a smaller order to also prove legitimacy.  I cannot see how requiring signature photos proves anything. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/09/2024

  We apologize for the inconvenience.  This is a company rule and if a customer wishes not to comply the order is cancelled as was the case in this situation.    

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order nuts from nutstop.com and never got it.on the 11th of July I put an order online, they called me back a week later to verify the address I waited another 5 days hoping that I will receive what i ordered, I email them,after 3 days I got an e-mail back asking is Sunnyside in Queens or in ******** :)) till the 24th of July they didn't ship the order or call me, I had to call them, and the person that answered my call claimed that the address the computer couldn't print the label, a person in Lalaland and she was so cool about it Like nothing happened and it was my mistake that my order is late and I didn't receive it. Customer service **** everything ****.My advice don't even think about buying from them you will never get anything.I attached the e-mail I SENT AND RECEIVE.

  Business Response

  Date: 07/24/2023

  There was an e mail that was sent to the customer for verification of the address. This was copied and pasted directly from the order that came into **.........Recipient
  Edit
  Ship To
  *****************************
  45 41 *********** **# 2L
  QUEENS **
  SUNNYSIDE, ** 11104-0000 **
  **************
  Address not found
  Validate Address
  Address Locked
  Unlock ..................................It clearly ****** Queens, ** & Sunnyside, **.  This is an invalid address.  We needed to know where we are sending this to.  The customer called after he received the e mail and was upset that the product had not been sent.  He cancelled the order.  He proceeded to berate the customer service rep calling her an idiot at which point the call was disconnected.  This customer has not been charged and the order has been cancelled per his request. 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20367010
  
  I am rejecting this response because:

  There was an e mail that was sent to the customer for verification of the address on the 24 of july after 14 days of my order .

   i put my order on the 11 th of july .

  I attached my email and there email you can see and verify .

  They had 14 days to verify my address, they have my  phone number to verify the address.its a cheep excuse .
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-30-23 I placed an order with nutstop.com.I have reached out to the company twice in writing for an update on my order but have not heard back.Yesterday I called the company and have received a busy signal almost all the day long!Finally, I was able to get someone to answer the phone. When I expressed my concern, they put me on hold for a long time and then came back and said "oh, the stuff just came in today and we will process your order".Today, I saw that my order was still "pending". I again attempted to call and get someone to answer. Without luck.At this point, I want a refund (yes, they took my money before they ever planned to ship anything). I do not feel confident that I can work with this company to give me a refund.I am out $55.14. My order number with Nutstop.com is ****** Can you please try to either get my order shipped or my money back.

  Business Response

  Date: 04/06/2023

  Good Morning:

  This order was placed on 03/30/23 after 12:00:00 CST.  All orders placed after 12:00 CST automatically get printed the next business day.  The order was printed on Friday 03/31/23.  It takes ***** hours to process the order.  We are closed on Saturday and Sunday's so the 48 hour **** would have been Monday for shipment to go out on Tuesday 04/04/23.  We ran out of stock on the item ordered and had just received a shipment of the item he ordered so we were a little late on processing the order.  The shipment needed to be put into inventory and provided lot numbers before we could process any of it.  When an order is placed we do not capture the funds until the order is shipped.  The payment that is made is in a pending mode until the order is actually shipped.  After the order is shipped only then are the funds captured.  This customer funds were never captured.  I see that this customer is requesting a refund.  There is no money to refund as we did not ship therefore never captured any funds.  I have cancelled the order enabling the pending mode to be removed.  The customer will see the pending status removed and the order will not be sent as he requested a refund.