Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into the purchase of this service, which isn't great and I can't use it because I work during the hours that the market is open and so it's completely useless. Another issue this loan payments i was told would be reported monthly on my credit report. Which not once has it showed any loan info or payments made by me. I want to see the information show up positive on my credit report as promised, since I'm paying for a service I have yet to be able to use. I tried requesting my money back but instead I was explained how it's my fault for not putting effort into the product offered, when I explained I am not available during those ******** still seems to be my problem. I want either to see the credit report show up valid monthly payments or remove myself from this service.

  Business Response

  Date: 11/27/2024

  We have spoken to ********* multiple times and he has AGREED multiple times with our customer services team to be satisfied with the resolutions achieved and to remove his complaint from the BBB. After a detailed conversation with our support team, and addressing his concerns, providing ********* realistic expectations for the trading industry,we tailored a solution to better suit his situation. Since he is new to trading (with prior experience limited to crypto) and works full-time, we transitioned ********* to products that would be conducive to his schedule with both stocks and options, focusing on swing trading. To enhance his experience, we have added an additional year to his subscription along with many other bonuses at no additional cost including mentorships as well. ********* agreed this was more amenable to this solution. We've also completed multiple orientation calls to get him fully up and running. ********* has agreed to take down his complaint, and we resolved the issue to his satisfaction. Please contact our support ********************************************************* and we'll be happy to work with you *********. 

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22608483
  
  I am rejecting this response because:

  Unless the previous payments will show up on the credit report history.

  I need facts to why nothing is being reported for this loan.

  
  
  Sincerely,
  
  ********* Babilenko

   

   

  Business Response

  Date: 12/09/2024

  Dear customer - based on our records with the financing company it appears you may have missed your last payment. That may be the reason why you are complaining regarding your credit. We are not the financing company and we have no control when it comes to the reporting. If you would like please contact our help desk for any further assistance. 

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22608483
  
  I am rejecting this response because:

  There has not been 1 report of any payments made to this loan. The loan itself isn't reported either. I do not use this service and feel I was pushed into this sale. I do not find the services available to me with my schedule. And whatever educational offerings is there can be found for free else where so this is a complete rip off for me. I do not speak of this for anyone else but myself. I would of never purchased this program if it was properly explained instead of the salesman just focusing on making a sale. This is not a correct way of conducting business.  I request a refund and a cancelation of said program because I did not make this purchase knowingly and in proper mind. Thank you. Any contract made with a sense of duress or not fully mental capabilities shall not be a sound contract. 
  
  Sincerely,
  
  ********* Babilenko

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before paying for the yearly fee of prosper trading academy , I asked if I would have access to all learning on the platform and I was told yes by the salesman, which clearly was eager to make a sale and told me anything I wanted to hear. After the purchase I had a very difficult time to access the signal room, which I do not understand at all what is happening there. But the bigger issue is most of the Learning programs are not available because they are for premium members. Which nothing was ever specified that there are different types of memberships that some are restricted usage for other memberships. I can not use this product on my phone either which is a big issue because I am mostly at work during the time of the signal room operation. If the phone access worked I could at least try to follow on lunch breaks. This product should of been properly explained. I would of never purchased this product. I feel deceived and I am very unhappy with this whole situation. I request a refund. This service is not as explained as at all.Prosper trading academy has the payment information.

  Business Response

  Date: 09/20/2024

  A member of our customer service team has met with ********* and he's agreed to take down his complaint. ********* was provided realistic expectations to the trading industry since he is new and all he has traded is crypto. We provided solutions to ********* who agreed were amenable to help with his schedule and to accommodate him as well as extended time and mentorship at no additional cost. He's agreed to withdraw his complaint to the BBB. 

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22247634
  
  I am rejecting this response because:

  I would like to be refunded because if I was explained everything correctly before purchase, I would of never purchased this product since I do not wish to buy stocks , and the learning provided there can be accessible for free from foundations. So this purchase is not at all an interest of mine. I was completely misled from the beginning.  I request to be refunded since I can not utilize this product more then a day a week. This is a waste of purchase.
  
  Sincerely,
  
  ********* Babilenko

  Business Response

  Date: 09/23/2024

  Our customer service representatives have already spoken with ********* and resolved his case. He also agreed and gave his word to take down his complaint to our representative. We will continue to provide ********* with quality customer service and help to utilize his membership to the best of his abilities. 

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and their customer rep. **** upgraded the membership to more then originally offered and explained more to make up for the previous salesman.

  
  Sincerely,
  
  ********* Babilenko

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was sold the options advisory service as a guaranteed (10) profitable trade that would pay more than enough of the cost of the service. I paid $1100 upfront and the salesman ( ****, i believe) got me to agree to the installment plan for the rest which i have been paying $160!a month since last May and i still owe $3100. ive lost $20,000 or more since then and i just want them to refund all or some of my money.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction took place in June 2023.Prosper trading sales man misinformed me about the program. He told me there is a guarantee of making money on this program.I authorized payment and later found out the same day by another Prosper Trading instructor that making money on this program is not guarantee. I immediately call my bank and asked them not to allow any money taken from my account. My bank stopped the transaction.Now, they have decided to damage my credit by using uPortal360 to keep sending me bills.These people cannot be trusted. They keep pushing me around. I called uPortal office, they said I should speak with Prosper. I need this bill to stop coming. I never started any program.Thanks, Brakemi

• Initial Complaint

  Date:08/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 12-22-2022 Amount $1997.00 High Pressure Sales Tactics I told the salesman I needed time to evaluate and think about this being a widow, but he was relentless in securing my enrollment.Problem with Class low success rate Class Leader rude.

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving phone calls from Prosper Trading over the last few months. It's a company that has very, very little respect with whom they speak with on the phone. What happened yesterday, should not be tolerated.I don't know if I received the guy's name, but it was a salesman trying to get me to purchase a course. Being that I'm only somewhat interested in the course, I said that I don't want a hard pull and he said that it would only be a soft pull. I asked him multiple times too, as he proceeded with asking for my full social.The guy was very dishonest and did a hard pull. I'm starting to believe that it's a very toxic culture at Prosper Trading, since this isn't the only dishonest person there. I hope that Prosper Trading can remove the hard pull and provide disciplinary actions against the culprit.

  Business Response

  Date: 06/13/2023

  In response to the customer Complaint sent on 6/10/2023 Prospers response is as follows:
  This potential customer must have forgotten that he inquired about financing his trading course. In order to provide him with the best possible service, he was sent a form asking him if wanted financing.  He checked a box on the form that he wanted to apply for credit. In response the finance company sent him a credit application. That is why the request for information was made.  PROSPER NEVER ASKS FOR THAT INFORMATION. The finance company which is not an entity controlled by Prosper requested the information in response to the customer's request about using financing. We can provide a copy of the document the customer signed if necessary. THERE IS NO SHADYBUSINESS!
  ****************************
  Counsel for Prosper Trading Academy

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* and my Prosper Account # is *******. ********************************************* ********************** is a scam. On Februrary 23, 2022 I was called by a Prosper Trading Representative. He offered a guaranteed earning opportunity. He told me that Prosper Options Trading has a signals program where they give you winning trades that are guaranteed to be successful. He told me that the program costs $7,000. I told him that I can only afford to pay about $1,000. He then promised me that I only have to pay $1,200 now and and he guarantees me that the profit on the winning trades will be more than enough to but re asking for pay off the balance. I paid the $1,200 with my debit card on February 23, 2022. The trades actually lost money and as a result I was unable to make any future payments. Prosper Trading is threatening to come after me with an collection agency if I don't pay up immediately. They want me to pay the balance of $5,800 with an additional penalty of over $1,300 for missing the payments. There should be a class action lawsuit against Prosper Trading for misleading advertising and false claims. Attached is a number of other complaints that have been made against Prosper Trading (exhibit 1). The Federal Trade Commision has already taken action against another scam known as Online Trading Academy (OTA) and it may be time to look at Prosper Trading (Exhibit 2). I am not requesting a refund of the $1,200 I paid. I just want Prosper Trading to leave me alone and discontinue any collection actions against me.

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted about stock trading that include options, Crypto currency and ***** stock trading. He stated that I can make lots of money trading these stocks, options and crypto currency. All he said sounds great for me and I asked him how can such be paid. He quoted some figures and I tried now to make copy of that document but was removed. I agreed on how to pay for the trading program and my first question to the person I was talking to was how long do I have to know if this was fit for me and ******************* told me that I have 90 days to try this. I then signed up and all necessary payment method was discussed and agreed. I have spent numerous time trying to study the program but was too complex. I initially complained and each time I complained they called me and tried to talk me over to hand in, then I decided from then to give it another trial. My first e-mail to cancel my membership was on 09/14/22 and immediately I received a call from their office persuading me that I will be coached on how to use the system that can help me . I waited again for another six days and no change. My second e-mail about cancelation was on 09/20/22 and same persuasion. I tried it again and finally requested to cancel the membership few days ago. I received many e-mails from different people from the office telling me that they cannot give refund which I disagreed with all of those e-mails. The last was from one *****************************. He did try to educated me how he was a lawyer and all sorts of nonsense which I was not interested and I told him that okay, since he is a lawyer he can represent Prosper but he cannot judge on the case. I am using this medium to resolve the issue and if such cannot as they are very persistence on not refunding money paid, the only choice is court action as Prosper has started showing how smart they were.

  Business Response

  Date: 10/28/2022

  We are working with the customer resolve this matter. 

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18179694
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** The business is not working with me to resolve the case. The business attorney was forcing me to withdraw the complaint as the only condition to refund the fund paid for this stock trading program or ask BBB not publish the complaint. I did ask the business to write to BBB and request them to ask me such information. It does not take months to refund all money paid and they should please stop withdrawing fund from my account.

   

  Thanks

  ********

  Business Response

  Date: 11/18/2022

  In response to the complaint filed by *********************************** we offer the following.
  This student, who is a highly educated individual (claiming he is a pharmacist) stated that the course he purchased was either too complicated or he did not have time to work with it. When he purchased the course he was clearly advised that it would require work on his part. Apparently, he ignored this. Before purchasing, each prospective student is told verbally and advised in the contract he or she signs in prominent bold type that there are no refunds.
  
  Nonetheless,  Prosper offered him a full refund, but required him to sign a settlement agreement. He has refused to sign that agreement, so no refund, which we are not required to provide, will be given.
  
  Prosper has done everything to try to settle this matter, but the student refuses to settle it, notwithstanding the fact that he was offered a full refund.

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18179694
  
  I am rejecting this response because: This Trading company has a lawyer who asked me to remove the complaint I filed with BBB and sign an agreement before as a condition to refund the amount paid and such offer was refused. I will not sign any agreement to receive my refund for a program that I felt was not good for me and secondary there was never a time such condition was mentioned before joining the program. I did inform the Prosper attorney that he has every right to request BBB not to publish the complaint to the public as he requested from me as a condition to be met before refunding the fund to me. The lawyer was intimidating me and said that BBB cannot force them to refund the paid fund to me and I responded that all he said was clear to me and the matter continues. My goal is that Prosper cannot short me up because they have a lawyer who thing that he can intimidate me because of his legal profession. I will do everything within my ability for Prosper to refund this money and I will not sign any agreement to receive my refund and the case continues to next level. Prosper will be notified.  

    I thank BBB for their effort to resolve this matter unfortunately this Prosper trading company has met the wrong person to scam.

  Thanks
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/08/2022

  According to the documentation this student signed and what he was told verbally, there are no refunds. In sum, he is not entitled to a refund. Prosper does not have to give him a refund. Any refund is given based on Prosper's decision. Therefore, if he wants a refund he must negotiate it. He has been offered a full refund with conditions that are not onerous. If he does not want to agree to the terms, then he gets no refund, to which he is not entitled to anyway. A refund is an accommodation on Prosper's part not a right that the student has. 

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18179694
  
  I am rejecting this response because: This scamming stock trading company gave me a condition to meet before giving me a refund for a service that I was not comfortable to and no such condition was stated during the transaction. I was asked by their so called legal representative to remove the complaint filed with BBB or asked BBB not to publish the complaint and such condition was rejected because I would not have filed a complaint if they have agreed to refund my money. Before signing to this scam stock trading issue, I did ask how long do I have to know if this works for me and the person I spoke to told me 90 days . It was not the company so called legal person that I spoke to but another person. Therefore this company cannot scam me and get our with it. There is no where is American can you purchase this type of program and they state that you must not try it to know if such is okay with you and this leads us to another level which cannot be stated. 

    I have absolute respect to BBB and thanks them for their intervention on this false stock trading company.
  
  Sincerely,
  
  ***************************