Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Bartesian Cocktail maker in December of 2021 for almost $400. I used the product maybe once a month and have since owning the product. Within the last 3 months the product started to have issues such as over flowing all over the place. I tried cleaning the product and that did not solve the over flow issue. I went to use my product last week and the product would not dispense alcohol or water, so I could not make a cocktail or mocktail at all. I read through the manual to troubleshoot and went online to trouble shoot finding no solution to my problem. I have found that this is a reoccurring issue with several costumers through research online. This product has a deficiency that needs to be fixed or taken off the market. It seems upon research there is no solution to the problem. I reached out to the company for costumer support and was told in an email (because you cannot reach someone on the phone, several attempts and sent to a voicemail each time with no return phone call) that if I troubleshooted through all their suggestions there is nothing they can do. This product only has 1 year warranty and it appears "it needs to be replaced." So the only solution the company gave was to buy another machine because there was nothing they could do for me. This is poor costumer service if this is an obvious issue with this product for several costumers the company needs to resolve the issue with costumers who are spending their hard earned money on their products. To tell me to spend more money on a product that is obviously defective is absolutely absurd.

  Business Response

  Date: 03/06/2024

  Hello ********,

  Thank you for reaching out to our Hardware Support Team. We are sorry they were unable to rectify the issue with your Bartesian. With the machine outside of the warranty, we do see they recommended reaching out to our sales team for alternatives. We have reached out to them on your behalf.
  
  
  We can offer to replace it for you with a newly recertified Bartesian Cocktail Machine at no cost. These have been cleaned, inspected, and quality tested before being made available once more. This would cover the new machine being shipped to you, as well as a prepaid shipping label being sent to you to return the old machine. I would want to ensure we have the correct address:
  
  *********************************
  *************************, **, 20678
  
  If you confirm this and wish to move forward, we will send a link for the return label straight away so we can ship your replacement.
  
  
  Thank you for your patience, and please let us know if you have any questions.
  
  
  Regards,
  

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product support team determined my Bartesian Professional was 1 month out of warranty, and the manufacturing defect causing the water leak could not be fixed. I was forwarded to the Sales team which committed to replace my Bartesian Professional with a, and I quote, Bartesian Cocktail Machine at no cost. When I received the Bartesian Premium Base model I questioned the sales team why they did not replace it with, and I quote Bartesian Policy, we will replace with a similar one of equal or greater value, the sales team stated they would not be sending me a new or re-certifed Bartesian Professional to replace my defective Bartesian Professional, and I could keep the base model they sent, which I do not want. The Professional model is far superior to the basic model and retails for $450 compared to the Premium model that retails for $199 on sale regularly. Feel free to reach out for further details.

  Business Response

  Date: 02/19/2024

  Hello ****,

  Thank you for reaching out via the Better Business Bureau.

  As discussed prior, the warranty applies to machines that are still covered by the warranty, within that one year period. As your product is outside of the warranty, any replacement or repair policy does not apply.
  
  We are able to offer and have sent, through no obligation of the warranty, a recertified version of our Bartesian Cocktail Machine. In general, this is preferred over the alternative of having nothing sent to replace the out of warranty machine. Aside from aesthetic differences, the interface, and locking bottles, both machines core functions are the same.
  
  Of course, we understand the disappointment of having any issue with your machine or capsules. The entire purpose of the recertification program is to compensate for this in some way, however, we are sorry to hear you did not like this resolution. If you would prefer a prepaid return label to send the recertified machine back to us, please let us know and we will do so straight away.
  
  Thank you again for your patience, and please let us know if you have any further questions.
  
  Regards,
  
  *****

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21315531
  
  I am rejecting this response because: I understand the business case but this is unresolved as I stated, the issue has been happening for months, and I now have evidence this is not user error nor is it normal wear and tear.  This is a clear manufacturing issue and in fact a design flaw of the machine that is causing water to leak internally through the machine.  The machine can not be repaired or fixed as the root cause is in the design of the seal and water container. 
  

  Thanks!

  ***********************

  Business Response

  Date: 02/28/2024

  Hello ****,

  Thank you for your response. The 1-year warranty is in place to handle any issues the machine may have in that 1-year timeframe. As the machine is outside of that 1-year warranty, it is no longer covered and not eligible for replacement. Of course, we take any feedback regarding the machine, the issues you may have encountered, and the processes surrounding the warranty and get it to our team as well as our manufacturing partner, ******** Beach. 
  
  With the machine not eligible for warranty coverage, we did provide the recertified Bartesian Cocktail Machine. While this was a different model machine, it is provided at no cost even though your original machine is no longer covered under the warranty. 
  
  We will continue to evaluate the options we have available for units that are outside of the warranty, and appreciate your patience.
  
  Regards,
  
  *****

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21315531
  
  I am rejecting this response because: After a thorough investigation and complete disassembly of the machine to determine root cause of the issue, the issue is a design flaw due to the seal of the water tank and the fit of the tank to the machine tower that is causing the tank drain to not center in the tank seal.  The tank seal has been removed, cleaned and completely inspected.  The seal is not the root cause.  The fact the tank is not centered in the seal causes the leak to initiate at the front of the seal and water to pour into the space under the tank, ultimately rising till it enters the gap between the tower and the base and enters the base where it fill up the internal base till it finds the drain holes at the bottom.  Bartesians response to me was to have it repaired on my own.  I can not have it repaired on my own because the parts department informed me that seals are not available, and as a Mechanical ******** by degree, and ************** Sr. ******** by profession, it is my professional opinion that the issue can not be resolved by replacing the seal or tank and the defect is in the plastic molding and the fit between the tank and tower of the machine itself.  The machine will continue to leak water no matter what and should be replaced my Bartesian.  For a $450 machine, the company should stand behind their product engineering.  I completely understand components fail, and that is the intent of a limited warranty, but when the defect is in the design, possible early design revision that has since been corrected in manufacturing or design, the product should be recalled or replaced when it fails.
  

  I will accept no less then a replacement of a the same or equal model.

  I have photos as evidence of the failure mode, I can provide but BBB does not accept attachments, nor do I believe Bartesian is interested.

  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21315531
  
  I am rejecting this response because: After a thorough investigation and complete disassembly of the machine to determine root cause of the issue, the issue is a design flaw due to the seal of the water tank and the fit of the tank to the machine tower that is causing the tank drain to not center in the tank seal.  The tank seal has been removed, cleaned and completely inspected.  The seal is not the root cause.  The fact the tank is not centered in the seal causes the leak to initiate at the front of the seal and water to pour into the space under the tank, ultimately rising till it enters the gap between the tower and the base and enters the base where it fill up the internal base till it finds the drain holes at the bottom.  Bartesians response to me was to have it repaired on my own.  I can not have it repaired on my own because the parts department informed me that seals are not available, and as a Mechanical ******** by degree, and ************** Sr. ******** by profession, it is my professional opinion that the issue can not be resolved by replacing the seal or tank and the defect is in the plastic molding and the fit between the tank and tower of the machine itself.  The machine will continue to leak water no matter what and should be replaced my Bartesian.  For a $450 machine, the company should stand behind their product engineering.  I completely understand components fail, and that is the intent of a limited warranty, but when the defect is in the design, possible early design revision that has since been corrected in manufacturing or design, the product should be recalled or replaced when it fails.
  

  I will accept no less then a replacement of a the same or equal model.

  I have photos as evidence of the failure mode, I can provide but BBB does not accept attachments, nor do I believe Bartesian is interested.

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/04/2024

  Hello ****,
  
  Thank you for your response, and the details provided. We have sold thousands of the Bartesian Professional units that continue to perform well in both a commercial and at home setting. With any product, as you note, there may be issues that arise that need further troubleshooting as covered by our 1-year warranty. Outside of this warranty period, machines are not eligible for replacement or repair services. Your machine is outside of the warranty period. 
  
  As a courtesy, we have provided a recertified Bartesian cocktail maker, free of charge, so you can utilize the cocktail capsules you have. We do not have any other alternatives, and do not make exceptions to the warranty out of fairness to all of our customers. If you would like a prepaid return label for one or both machines, it would be our pleasure to send it, in the event you did not want to keep them. 
  
  Thank you again for your time, and please let us know if you have any questions.
  
  Best Regards,
  
  *****

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 11/26/23 Model *****; Series J1322CE The unit was working fine until just this weekend; it does not come out of sleep mode and I cannot make any drinks. I have attempted all the fixes that I have read online regarding customers who have experienced the same issue. I am within the (1) year warranty and hope I can have a replacement or some sort of explanation from Bartesian regarding the matter.

  Business Response

  Date: 02/14/2024

  Hello *******,

  Thank you for your message! We're sorry to hear you are having issues with your Bartesian! We do see a ticket open with our Hardware Team, and they have provided a few troubleshooting steps in addition to what you *** have already attempted. Can you confirm if you've received these instructions, please? They would be from **********************************. 
  
  If you have not, we can forward them along. 
  
  We also want to confirm the following with them:
  
  -Your shipping address
  -Model and Series number imprinted into the bottom of the machine (e.g. A1691ET)
  -A copy of your receipt/confirmation showing the item and purchase date
  
  For convenience, we've also copied the message they reached out with below for your review;
  
  Please note "sleep" mode is actually a blank screen, like the unit is powered off.
   
  If not progressing past the screen that says SLEEP and Insert Capsule (main menu), the issue is likely the unit is not reading the capsules, or the lid is not closed completely.
   
  The capsules barcode *** have liquid on it or be wrinkled, or the barcode reader *** be wet/dirty. Please open the lid (keeping the same capsule in the unit), wipe the barcode on the capsule and the barcode reader under the lid with a towel, close the lid firmly (for model ***** you will need to hear 2 clicks), and attempt to dispense your drink again.
   
  If you're only having this problem with one flavor of capsules, it *** be a problem with that flavor of capsule (too much air, bad seal, barcode crooked), not the machine.  If you think this is the case, we'd request you please reach out to our sales department at ******************************** for help with those capsules.
   
  If the screen is staying completely black, this could be sleep mode or no power to the unit.
   
  Please try the following steps that *** help with the issue you are experiencing:
  
  If you leave the unit plugged in most of the time, please unplug from the wall and from the unit, wait a min, then plug the cord back in, this will reset the unit.
  
  Ensure that you are using the power cord that came with your unit as others *** not allow it to work properly.
  
  Close the lid firmly to ensure the capsule is contained and the scanner is getting a good look at the capsule. For model ***** you will need to hear 2 clicks. This does take more pressure than expected. The lid will not break, and this is normal for the unit.
  
  Please note that the touch screen is not as sensitive as a smartphone. Please make sure you are applying pressure when making your selections or pressing and holding for 1-2 seconds.
  When attempting to press the setting button, you *** need to press just below the gear icon for the screen to read the correct location due to the protective cover.
  
  
  Please let us know if you have any questions, and thank you for your patience!
  
  Best Regards,

  
  *****

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my on 2/3/2024 and I received my Bartesian Duet on 2/6/2024. I went to make my 1st cocktail and saw that the spirts were not dispensing. I have called and emailed the support center and have not had any response. In it's current state the machien is unusable.

  Business Response

  Date: 02/09/2024

  Hello ********,

  Thank you for your message, and sorry to hear you're having issues with your Bartesian! We do see you also reached out to our Hardware team at the same time, and they already have a replacement machine in process for you. 
  
  Please let us know if you have any further questions, and enjoy your cocktails!
  
  Cheers,
  
  *****

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the Premium Bartesian cocktail maker as a Christmas gift 12/25/23. The second time using it the machine got stuck in sleep mode and would not turn on. Eventually it turned on, now, yesterday the machine would not turn on again. It still hasnt turned on. I emailed the company yesterday 1/15/24 and I called today and the voicemail came on during business hours. I have purchased many pods from the company that I can no longer use because the machine is no longer turning on and its expensive. I would like a replacement maker ASAP.

  Business Response

  Date: 01/17/2024

  Hello Wayntta,

  Thank you for your message, and we're sorry you are having issues with your Bartesian! We do see our Hardware Team has replied to your message from Monday yesterday afternoon, and you received/responded to it. We will continue to monitor this to ensure this gets resolved for you. 
  
  Please do not hesitate to reach out to our sales team via ********************************* or our hardware team via *********************************** for further assistance on this or any other matter. 
  
  We appreciate your patience!
  
  Cheers,
  
  *****

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Premium Cocktail Despenser stop working after 6 months

  Business Response

  Date: 01/13/2024

  ********************,

  Thank you for your message! So sorry to hear you are having issues with your Bartesian. We do see you reached out to our Hardware Team via *********************************** They did provide troubleshooting, as well as inquired about some additional details. In case it went to your spam folder, you can check it from Thursday, January 11 at 2:46pm EST. For convenience, the message is also noted below in italics. Please ensure the response is sent to ********************************** for the most expedient resolution to this issue:
  
  ********************, 
   
  We are sorry to hear that you experiencing this occurrence since our last correspondence beginning of December. 
   
  Please reply to this email with the following information so I can continue to assist and/or begin a warranty claim if applicable. 
    1. Advise details of what is not working with your machine.
    2.Model and series numbers stamped/engraved into the bottom of the machine (e.g., ***** and A1621ET) or provide a photo if easier.
    3.Provide a copy of your sales receipt/invoice showing product, purchase date, and condition (new, used, refurbished)
    4. Provide photos and/or videos showing the issues you are having so we can continue assisting troubleshooting for you.
    5. Confirm you are using the original power cord that came with your unit. While power cords may appear similar, it's crucial to ensure compatibility to avoid            any potential damage to your electronic devices. Power cords vary in terms of voltage, amperage, and other specifications, and using an incompatible cord        can damage the unit and/or pose risks. 
  
  We look forward to assisting you further.
  
  Warm Regards,
  ****
  Technical Support
  
  Thank you again for your patience, and please let us know how we may further assist!
  
  Cheers,

  *****

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Bartesian that I may have used a total of 5 times within 2 years and now it doesn't work it's not dispensing the alcohol or water. I've gone through 7 capsules trying to get it to work

  Business Response

  Date: 01/08/2024

  Hello *****,

  Thank you for your message. We are sorry to hear you are having issues with your Bartesian. We can assist with troubleshooting the machine, however, can you confirm if you have reached out to our ************* ************************************* please? We do not want to give repeat information and do not see an email in their system from ********************. 
  
  We appreciate your patience!
  
  Cheers,

  *****

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:Dec 15 2023 Website:Bartesian.com Amount:$256 Issue:This item was purchased as a Christmas gift and will not work. According to multiple reviews on Reddit and ******* this is a common issue for the product to be defective initially. The unit will not dispense water or alcohol and I am unable to use the product. I have contacted Bartesian via email and pho number and cannot get in contact with a representative for assistance. Id like help with repairing my purchased item or ideally a replacement.

  Business Response

  Date: 01/07/2024

  Hello ******,

  Thank you for your message, and sorry to hear your Bartesian is having issues! We do see a member of our Hardware Team reached out on Friday at 10:24am EST, and a thread with a few updates between yourself and ***************** has been started. They will be able to get this resolved with the information provided. We appreciate your patience, and please keep an eye out for the message from our Hardware Team once they reopen on Monday, 1/8/24.
  
  Best Regards,

   

  *****

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21098551
  
  I am rejecting this response because:

  You are correct. I initially reached out in Dec29th to notify Bartesian that my product doesnt work. I received a response on Jan 5th, almost a whole week later and there still hasnt been a resolution.

  The response provided by your company was to try troubleshooting, so I followed the steps and it still didnt resolve the issue.

  I received a response this morning informing me that the company is unable to send a replacement because they are out of stock and are unsure when it will be back in stock. This is false as Bartesian website does show you have the exact product I have currently in stock. 
  

  ** I am unable to recieve a replacement with a BRAND NEW product that actually works, I would like to return the product and recieve a full refund.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/10/2024

  Hello ******,

  Thank you for your response. Our apologies for the frustration. We can get this resolved for you. I see the address provided is the same as the one that is in your Hardware ticket. Is that the correct address to send a new replacement Duet? Once confirmed, we'll get this sent straight away. 
  
  We will also be following up internally. Our Hardware team is run by our manufacturing partner, ******** ************* so we do not have access to their inventory for review, but we want to make sure they can get this corrected moving forward for other customers. We appreciate your patience.
  
  Cheers,

  *****

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21098551
  
  I am rejecting this response because:

  Thank you for the follow up and taking action to remedy the situation. I am looking forward to receiving a new unit so I can finally put the pods that I purchased to use. I followed every troubleshooting step and it was unsuccessful, so Id appreciate a replacement at this point.

  You are correct, the address listed with ***************** is where Id like it to be sent to.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/16/2024

  Hello ******,

  
  Thank you for confirming the address. We have the replacement machine being processed, and as soon as it ships we have the updated tracking email ready to send to you at ***********************. We expect it to ship within 1-2 business days. Thank you for your patience, and please let us know how we may further assist. 
  
  Cheers,
  
  *****
  

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bartesian cocktail machine for approximately three hundred dollars ($300.00). Unfortunately, the machine no longer works, after a little over a year. I contacted the company, that refuses to help resolve the issue. I am a teacher, and I do not have money to throw away. I have attached all proofs of purchase. At this time, I am just seeking a replacement; however, this could possibly turn into a refund request. I have made attempts to resolve this is due with the company, prior to reaching out to your organization for assistance. I am praying that you can help find a satisfactory resolution.

  Business Response

  Date: 07/26/2023

  Hello ******,

  Thank you for your message via the BBB. We are sorry to hear your machine is not working. We do have the 1-year manufacturers warranty in place to take care of any issues and assist in maintenance of the machine to ensure it is in working order. Beyond this date, we do not have an extended warranty on your machine. As my colleague stated to you via ********************************* we do not have any alternative solutions we can offer at this time. 

  As your machine is out of warranty, you can take other measures to service the machine, including disassembly and seeking 3rd party assistance (such as a small appliance repair shop). While understandably not ideal, we do need to follow the terms of the warranty for all of our customers equally.

  Thank you again for your patience, and please do not hesitate to reach out if you have any further questions.

  Best Regards,
  
  *****

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20373821
  
  I am rejecting this response because: this machine cost too much money not to work after one year. It is poor business practice and an injustice, to disregard the customers request for service and rely on a warranty for a malfunctioned item. I seek justice!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sale faulty products that cost over $400 that eventually stop working! I was told that they were having a Black Friday sale to replace basically no help at all! So I have a machine with pods and accessories that doesnt work! They tell u all these trouble shooting tips that doesnt work! I have never seen anything like this.

  Business Response

  Date: 07/08/2023

  Hello ********,
  

  Thank you for your message to the Better Business Bureau, and for reaching out to us at Bartesian.com. As discussed prior, we are sorry for any frustration with your Bartesian having issues. We do offer the one-year warranty from the date of purchase to resolve any issues that *** derive from general use or maintenance  issues. Beyond this warranty, the scope of the what our hardware team can do is limited.
  

  The offer of future promotions was made to provide insight on new Bartesians at a discounted rate should you wish to procure one. Of course, this is through your own discretion. 
  

  Your feedback is appreciated, and we are available for future assistance in the event you do make another purchase.

  Best Regards,

  *****

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20282928
  
  I am rejecting this response because: as expensive as this product is I wouldnt have never guessed that I would have to constantly use it to ensure that it was effective or would not work within that realm of time.  I was on bd rest expecting my son which was born and didnt think that when I turned this on it wouldnt work.  There are several customers all over different sites expressing this exact same complaint.  I have several items that I havent use and works just fine when turning them on even after years of use.  If there is any at all faulty machines or disclaimers that should have been warned to customers.  I dont appreciate buying several items from this company and the biggest items is inoperable this is OUTRAGEOUS to say the least! Why would I possibly buy an entire new machine as if its not operating correctly is of any of my fault.  YOU dont even know if my financial capabilities would even afford another almost $200 machine.  I was *** excited even told ppl yes its worth the money.  I will now tell ppl it will stop working eventually a total waste of money! Your company really doesnt care off the strength you have already been paid.  I purchase directly from your site and not once did it state an extended warranty or purchase more equipment protection.  This isnt the first complaint and Im sure wouldnt be the last.  I hope your perfect your craft because this is leaving a bad review on a lot of sites and I will continue to Inform ppl to protect their hard on money on all platforms. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/10/2023

  Hello Teneasha,

  Thank you for your feedback. We do need to apply the warranty as stated for all of our customers, regardless of any particular situation. While we appreciate mitigating circumstances, we cannot draw distinctions between customers at this time. 
  
  We will provide your feedback as well as that of other customers to our team for future consideration, and appreciate your patience.

  Best Regards,

  *****

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20282928
  
  I am rejecting this response because: they are speaking future customers but I have a complaint now! I purchased several products and was even gifted products from their site and no extended warranty was offered! I wasnt even offered an extended warranty when purchasing machine at all! Now I have a $400 piece of c*** on my bar with no use totally unacceptable.
  
  Sincerely,
  
  *****************************