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Business Profile

Online Retailer

TRS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a pair of ********************* ***** 13 sneaker for $182.95 Order#*****. I received the shoes and they're not what I order, and I ask for a refund. They replied to my email and said, you must mail them back to *******. I responded, *************************************************************************, ***.Phone: ?**************?. The box return address was **** ***************************************************************************. I tried calling phone # listed and it was a ****** #. Their webpage has a refund policy, and it says nothing about mailing the item back to *******... This was a big rip off!!!!!

    Business Response

    Date: 09/03/2022

    + All returned products will be processed through our inspection department for approval/rejection. The sales office in the ** can't take this action. So, the customer has to return the package to the warehouse address (take a note in return & refund policy page), they will check and approve the return. And our warehouse is in *******, the address that shows on the website/the box is sales office, not warehouse.
    + We have sent the right item - due to the different monitor and light effects, the actual color of the item might be slightly different from the visual pictures, but it's a perfect item, and has no damage or printing mistake. We will provide a pre-paid label for anything that was damaged, miss printed, or defective. For all other cases, return shipping costs are the responsibility of the customer.

    Customer Answer

    Date: 09/15/2022

     
    Complaint: ********

    I am rejecting this response because:
     reported via email
    2 days ago
     ccase#********
     
    They wanted me to ship the item back to ******* and I didnt buy them from *******!! The order came from ******* ** and **********. It would have cost me more than what I paid to buy the shoes to send them back to *******. Thats the rip off
    Sent from Mail for Windows
     

    Sincerely,

    ***************************

TRS Store is NOT a BBB Accredited Business.

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