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Business Profile

Optical Repair

Pearle Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Pearle Vision's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pearle Vision has 11 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Pearle Vision to have my eyes examined and was told I needed glasses once my glasses were ready for pick up when I put them on they were way too strong I could barely see out of them so Ill set up another appointment to have my eyes re-examined so they can adjust the prescription because it was too strong when I went to pick them up the second time the prescription was much better so after wearing them for a while I realize they were still a little bit too strong so I went to have them re-examined and when I saw ********************** and he showed me how I should be wearing the glasses and not looking down but looking straight through and then I said oh OK there OK so I dont really need to have them I redid they were OK but ********************** said well since youre here he did examine my eyes again and he said Ill go ahead and readjust them kinda in the middle halfway and I was like OK but I made it clear that they were OK and I really didnt need them to be readjusted so when I go to pick him up whatever he did kind of made it worse so I called back to say OK I dont need to be re-examine all Im asking you guys to do is to put my glasses back the way they were the second time before the doctor readjusted them because they were OK! I was told to get them put back the way the second doctor had put down which were OK for me that it was gonna cost me to have that done so I spoke to one of the receptionist there who spoke to a manager named **** who told me I would have to pay to get them to put them back the way the second doctor had put them and I explain to her what happened and I said I was OK with it ******************** suggested that he go ahead and tweak them since I came in he didnt say it would cost me if I came back and they werent correct ! so I am requesting someone to help me because it appears that Pearle Vision is being very unfair first of all I wasnt able to even talk back to the doctor the office manager named **** shouldve Investigated what I told her !

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was saw by a doctor and referred to specialist. Had to return for follow up and to see about new contact. This company told me they ordered my contacts and yet they never came in. I have tried to contact the business on multiple occasions in the past 2 weeks about my contact order and have been told the doctors or managers would call me back which never happens. Now I don't have contacts and after trying to call again the lady who answered the phone kept putting me on hold without telling me she was putting me on hold and was absolulty no help. To say the least I am very dissapointed and now have no contacts.

    Pearle Vision is NOT a BBB Accredited Business.

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