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Business Profile

Optometrist

Illinois College Of Optometry and Illinois Eye Institute

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Illinois College Of Optometry and Illinois Eye Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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Illinois College Of Optometry and Illinois Eye Institute has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, I receive a bill from the eye institution. I owe $120. I dont know these people anything they owe me 120 due to the procedure they were going to do they did two sessions. I didnt complete the last because they really dried my eyes and they knew it that was something they shouldnt did to my eyes. This place is geared towards people that just need glasses not major issues with their eyes. I expect this company to credit this account not to be billing me $120.

      Business Response

      Date: 09/18/2024

      We have reviewed Ms *************** file and disagree that the amount due is in error.  Below are the dates of service and the associated co-pay for each date - these add up to the billed amount of $120.00 which the patient is responsible for.  

      06/08/2024 -  Balance $15.00 Copay from office visit
      06/21/2024 - Balance $15.00 Copay from office visit
      07/03/2024 - Balance $30.00 copay from office visit and some tests
      07/06/2024 - Balance $30.00 copay from office visit
      07/17/2024 - Balance $30.00 copay from office visit

      Ms ************* did receive two sessions of Low-Level ************* at the IEI.  Required co-pays/charges of $125 for these procedures were paid by the patient on 7/16/2024.

      We communicated with Ms ************* regarding her concerns with the outcome/effects of the procedure and have documented phone records to support.  

      We very much value the opportunity to take care of Ms *************** eye and vision needs and would be happy to explain the charges and go over her visit and payment history with her in person or over the phone.  At this time we believe the billed charges are accurate and due.

      ******* R ****, MBA

      Senior Director for Compliance, Risk Management and Quality Improvement

      **************

      ********************

      Customer Answer

      Date: 10/08/2024

       
      Complaint: 22271023

      I am rejecting this response because: I'm not interested.  That is incorrect information. They owe me money. didn't do the last session due to them putting that machine in my eyes and making it worse had to see an eye specialist elsewhere. I'm going to get a hold of an Attorney, file a lawsuit or have them investigated. Plus I called several times it's a waste of time calling them. 

      **** Roldan 

      Business Response

      Date: 10/16/2024

      Hello.  Our records indicate Ms ****** owes co-pays for the listed visits; at this time our response is unchanged.  We remain willing to speak with Ms ****** to see how this can be resolved.  She may contact me directly at ************** and I would be more than happy to speak with her.  We value the opportunity to take care of Ms ******** eye and vision needs and understand billing issues are aggravating.  We hope for a resolution soon.

    Illinois College Of Optometry and Illinois Eye Institute is NOT a BBB Accredited Business.

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