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Business Profile

Optometry

Robert Gehrke OD

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Robert Gehrke OD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robert Gehrke OD has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/25/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please be advised that I completed an eye exam on 4.21.23 by ***************************, OD. ***************************, mother, ********** was charged $55 by Dr. ********************** Gehrke's billing office for eye exam in error. As stated on assignment of benefits, I declined for payments of medical benefits to Dr. ********************** Gehrke, OD for eye exam. Hence, a new bill should be submitted to ************************* by ***************************, OD.As for Rx for glasses on 4.21.23, the prescription is not consistent with my vision and post eye exam on 4.25.23 that reflect that I see better in right eye than left. For this reason, I would like to ask for another eye exam by **************** to double check Rx prescription on 4.21.23 in lieu of wearing inaccurate prescription.

      Business Response

      Date: 05/15/2023

      *********************** ******** in my office as an associate doctor so the $55 was not mistakenly billed to Robert Gehrke OD. 

      My office manager, ********** ********, was made aware of ***************************** problem with her glasses and ***** was informed that she could return to our office to have her vision re-examined by either *********************** OD or Robert Gehrke OD. ************************* did not and has not returned to be re-examined. She is still more than welcome to return to our office and be re-examined at no charge to her within a reasonable time frame.  

      We will not refund the $55 for the exam as services have been provided but, as stated previously,  ************************* is very welcome to return to our office to have her vision re-examined. 

      Customer Answer

      Date: 05/19/2023

       
      Complaint: 19976948

      I am rejecting this response because I was informed to try on the current prescription with temporary lenses.  My mother's debit card, ***************************, should be refunded of $55.  *************************** placed a dispute of this charge on her card.  Please send me the bill for $55.  

      Sincerely,

      *************************

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