We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Orthopedic Shoes

Smith Centers for Foot & Ankle Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a minor issue with my left ankle. Before making the appointment with ********************************* I was told at his office that the cost for the appointment was only $125. It was necessary to pay that amount from my pocket before the appointment.If there was a need for a injection, the charge would increase.I had the appointment with ********************************* on February 14, at his office at ********************************************. I paid at the $125 with a check before the appointment.Dr. Smith check only my ankle. I did not receive an injection or requested other services.He recommended a special boot (AFO Molded).I asked the nurse for the price of the boot. She said that the cost of the boot was covered by the payment of $125.. She did not mention anything related to my medical insurance.Based on the information they provided I consider that I paid in full the service that we agreed.I never used the boot. It was not necessary and is completely new.On March 5, they sent a statement. The statement indicated:1) that price of the appointment was $185 without any explanation, and I had paid only part of that of the bill ($ 125).2)that the price of boot is $650; my insurance had paid $278 3)that I owe $431 The ** for this bill is CSD 28660.This statement is attached..On April 3, I went to *********************************'s office. I explained the situation to her secretary and she took notes on the computer. She went to talk the manager. The manager did not talk to me that day. The secretary mentioned that the manager was going to call me. However, the manager has never called me. I mentioned the secretary that I could return the boot because it is new. The secretary did not accept the boot.I want to pay what we agreed, and for the service that we agreed. This amount was $125 I paid it in advance. I should not paid what we did not agree, $431.I consider that this type of medical service and this type medical bill is an abuse from ********************************* to me and to any future patients.

Smith Centers for Foot & Ankle Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.