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Business Profile

Outdoor Advertising

ClearChannel Outdoor
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ClearChannel Outdoor's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had a billboard with Clear Channel for the past several years without issues until this year. There has been a lack of communication, its been very hard to get anyone from the company to respond. We wanted to update our design for a time sensitive message, the design was sent over on May 10th and here we are July 29th and the board has not been updated and the message only has prime impact for the next couple weeks. We have missed out on nearly 2 months of message display with an old message. I can't get anyone to return my phone calls or emails. Last message I received was "I'll look into this and reach out today" on July 18th. I never heard anything and I reached out again on July 21st stating I haven't heard anything back and here we are on the 29th and I still haven't heard anything. I have called corporate who referred me to the regional branch, I have left several messages and have not received a call back. The bills are still being sent to us with no delays though!

      Business Response

      Date: 11/14/2023

      I spoke with ***** in July and resolved shortly after the complaint.  We had an AE that left and we had a short lapse in response time.   ***** has renewed his contract.  

      Customer Answer

      Date: 11/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

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