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Business Profile

Outdoor Living

J.C. Benjamin Stone Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Living.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give this company no stars that would be more accurate. ******* asked for half upfront on a concrete driveway and brick patio project. Asked for more money and offered a discount. Then kept pushing date back further and further. End of season came where I was offered another discount for being put on the list to start beginning of next season. Next season came dates continued to be pushed back for a start date, then only to be told they couldnt handle the project due to being overbooked. I have been going back and forth for over a year still trying to get my original deposit back for projects they could even handle, this being a breach on contract on their end not mine. This company has no problem taking your money, not completing a contracted project and failing to refund the deposit in full. The constant excuse of not having the money, yet Im the one that is out of my hard earned money that seems to have magically disappeared. Conveniently his mail gets retuned back to sender stating he has moved out of state.

    Business Response

    Date: 01/31/2025

    The original changes in the project timeline came from the client. They had multiple contractors working in their home when we first entered into the contract. We were asked if we could change the start date and I have those text messages. I agreed to wait until her fence contractor was finished. They were not finished in a timely manner and by the time they were it was too cold to install concrete. I did offer the client a discount and already credited that amount along with a partial refund. The client is still receiving their refund to date (they received an additional $715 on January 30th 2025) I have been in communication with the client throughout the process via phone and email and I have agreed to disburse a full refund. Where I live is of no concern to the client, my business operates in *******. Many business owners do not live in the state where their business headquarters is. I have remained accessible to the client at all times. They aren't having a difficult time reaching me at all. We spoke yesterday. January 30th. I have remained available. It's unfortunate that the timelines did not work out. The client will receive a full refund as agreed.

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22876273

    I am rejecting this response because:
    September requested a start date at which time I was told they were weeks behind and could not provide a start date. The mention of a fence project is incorrect as the driveway would have needed to be put down prior to me installing a fence. The fence only needed to be removed and I requested a week notice so I can have the fence removed. In September we were offered a discount to push our project off until April of the next year. Mid April we were provided a tentative start date for June, I did request a push back as we had plans the week they were talking about coming to install the driveway and patio. Was told the entire crew was off a week for Fathers Day. New tentative start date was 6/27 however advised the entire crew was off again between 7/4-7/8. Middle of June requested a copy of the permit for the tentative work week prior to July 4th weekend, no permit had been pulled. June 26th advised they could not assist as they were backed up with other projects. He had been making payments of the original deposit however at this time  the deposit has not been refunded in full. 

    Sincerely,

    **** ********

    Business Response

    Date: 02/04/2025

    The client just agreed to my statement, perhaps we are wording it differently. There were other contractors on this job site besides us. We were asked to hold off until some work was completed, then asked to hold off for their vacation or some absence. I gave my crew father's day weekend off plus the 4th of July weekend. Weather was the main factor after that in not being able to pour concrete. At this point the client relieved us of our duties and I began to refund her money. I agreed to a full refund including all fees associated with consultations and administration costs. The client won't be out any money for their troubles plus interest. We are sorry this happened. 

  • Initial Complaint

    Date:08/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed the contract and paid down payment on 4/3/24 to install a new fence and deck to *********************** (contractor). He requested for a cashier's check and upfront 50% of full payment to expedite the project, which I complied. The contractor promised to complete my project by spring but did not comply. Instead, he increased the price of the project in the interim. He gave me false start dates and never outlined the plan to complete the project. When I asked for a refund on 6/28/24 and he has not returned the amount till date.

    Business Response

    Date: 08/10/2024

    The client and I agreed for them to receive a full refund. The price of the original quote actually went down, not up. The client received several quotes for different sizes of fencing. The client was satisfied with the final cost and agreed to it. The first permit for the fence was obtained and we were waiting on a 2nd permit for decking when the client decided to cancel the project and request a refund. They were unhappy with the pace of the project and that is not their fault. We have to move things along faster in the future. They will be paid in full this month. Thank you. 

    Customer Answer

    Date: 08/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Will update your department when I receive the refund. 

    Appreciate your support. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/03/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with a landscape company to build a patio in August of 2023. Due to scheduling, the contractor delayed the project until April of 2024. Although we were disappointed we accepted the project delay in exchange for a discount. We paid a $5000 deposit and have not had our patio built at this time. The contractor is now suggesting that we dispute the charge with the credit card company instead of issuing a refund. The owner, ***********************, also offered a $500 payment due to the inconvenience of not fulfilling the contracted patio project. This feels like a deceptive business practice or fraud by the company. I hope this business is not preying on hardworking homeowners, seeking free loans with no intent to complete proposed work. The website for **************** business, ************************************************************* lists this as a company headquartered in ********. However, now that we are having issues with the refund, i cannot locate any information about the company. We want our money refunded to seek another contractor to build the patio. A credit card dispute will not allow our funds to be available until September 2024.

    Customer Answer

    Date: 07/19/2024


    Better Business Bureau:

    The Business has addressed my concerns in reference to complaint ID ********. My issue is resolved and my complaint can be closed. Thank you for your assistance in achieving a positive outcome.

    Sincerely,

    *********************

J.C. Benjamin Stone Company LLC is NOT a BBB Accredited Business.

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