Reviews
This profile includes reviews for Berlin Packaging's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromDawn B
Date: 05/26/2023
1 starDawn B
Date: 05/26/2023
Never again I purchased with them for 2 years and thought delays were because of pandemic. When I reopened my business I went start to them. However this time they accepted my order held my payment and it was processed never told me my order was back ordered for a month and the items are still out of stock. The replacement order arrived DIRTY and they also billed me AGAIN when that order was shipped although it was a replacement. When I called to ask why I was charged again the customer service rep decided to have an attitude and screaming match with me over the phone. Never again.
Berlin Packaging
Date: 05/30/2023
Thank you for your review. We're sorry to hear that we did not deliver the service you expected. While we do our best to keep popular items in stock and ready to ship, there are times when an item's inventory is depleted. Our ecommerce store is typically accurate; customers are shown the expected ship date for items in their order. Packaging items are stored in open boxes in our ecommerce warehouse. Therefore, we recommend that all packaging is cleaned by customer upon delivery. We hope that we can earn your business again in the future.Review fromChad T
Date: 04/12/2023
2 starsChad T
Date: 04/12/2023
Berlin Packaging in *******, via website, requires an account to make a one-time purchase, but when contacted, offers no way to delete ones account and personal information. I find that theres too much personally identifying information stolen to have extra accounts open and its only right to have the option to delete.The website uses a label of an A+ rating with BBB, so am I the only one that cares about my identifying info only being collected, potentially to be shared or stolen?Berlin Packaging
Date: 04/13/2023
At Berlin Packaging, we care about our customers privacy and personal information. Our Privacy Policy (***********************************************************) details how we collect, receive, maintain, use, treat, and store information in connection with the use of our services and the website. Customers may choose whether or not to provide or disclose personal information in connection with the use of our website. If a customer does not disclose the personal information we request, the customer may be unable to access or use certain features, options, programs, products, and services. Our privacy policy details how consumers may contact us to exercise any legal rights.Review fromAaron B
Date: 08/16/2022
1 starAaron B
Date: 08/16/2022
Berlin Packaging is absolutely the worst of the packaging companies out there. There is ALWAYS an issue with them and I hate ordering from them. I'm going through my emails and sorting them and I am reviewing the "order summery" that was auto generated a week ago. Mixed IN THE MIDDLE of the text is the following "Thank you for your order. Due to a technical issue, we will need to verify payment information for your order. Please contact *********** to verify payment details so we can release your order. We apologize for the inconvenience this has caused."A WEEK later I'm reading this IN THE ***** SUMMERY!!! It's not highlighted, it's not in bold, it's just tucked away in all the other text. Just like everything else they do, this is just one more example of how half-assed they do business. Based on the other reviews listed here, at least I know I'm not alone. I'm taking bets to see if I actually even get my order at this point. From these other reviews, it looks like a coin toss.Berlin Packaging
Date: 08/17/2022
Thank you for your review. We use feedback from reviews like yours to improve our service. Were disappointed to learn that we did not provide the level of service that we aspire to and apologize for the inconvenience it may have caused. We will be in touch via the email address and/or phone number associated with the order.
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