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Business Profile

Parking Attendant

Five Star Valet Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Attendant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8th, 2023 I was working for a private wedding in ********** that had a valet parking service. I was originally parked in front of the house at around 3pm for two hours. After that, the car was handed off to the valet service for 7 hours. When it was returned to me in the evening, the car was damaged and covered in some debris. The damage includes a large piece of the trunk exterior missing and two dents. After speaking to the valet representatives the next day, they tried to convince me that a tree branch could have fallen on the car when it was parked in front of the house. However, my car was parked with the front facing the tree and the tree was too small to cause this great of damage. They had reassured me that they would check the cameras and reach out to me. Two weeks later when I tried calling them for an update, the phone number they provided me with was disconnected. Not knowing what to do I went to ********************************** and file the report. After the police did some investigations, they said it was too late to check the cameras. The valet service representative called me but still won't take the responsibility for the damage.

Five Star Valet Corp. is NOT a BBB Accredited Business.

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