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Business Profile

Parking Facilities

Central Parking Systems - Grand Plaza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    at date 7/26, i parked at Grand Plaza in ******* for 1 hour 4 minutes, they charged me $44. this is highway robbery and ridiculous. they run the business at a deliberately cunning way. 1- the price list is not at the entry at the ***********, where suppose to be, the customer can make decision and easily to pass their business. 2- the entry is so narrow and at 30 degree angle, it is so hard to drive 3 loops until you finally get the entrance. 3- their first hour is $13, why they can charge $44 for 1 hour 4 minutes. 4-the exit has sharp metal to damage the tires. we are on business appointment, customer can't pass their business because of their cunning layout. (no manager on site, in a rush to make the appointment etc). their credit charge under name LAZ parking, 540 n state s, *******, ************, the complain line is **********************, on site manager ************. the headquarter pass to complain ***** then to the on site manager, the on site manager yelled at you and threaten, and laughed at me when i mentioned BBB to him. according to him, NOBODY CAN DO ANYTHING ABOUT IT, It might be possible they can manual adjust the fee, i am an old Asian lady, kind fancy car, Missouri licence plate...my receipt number is 7/1076/84, ticket number: ******, entry 9:25am, exit 10:29am. their business need re-layout, their computer system need to be examed, in one word, this business need BEST BUSINESS BUREAU get involved to provide honest service to the citizen. Thank you.

Central Parking Systems - Grand Plaza is NOT a BBB Accredited Business.

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