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Business Profile

Personal Shopper

Chellie Carlson Style LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23, 2022 I paid Chellie ******* $5000.00 for her services. Chellie has not provided the services we agreed upon and that I paid for. Chellie is not working with me, she does not respond to my messages, and refuses to refund me. I would like a refund of $5000.00

    Business Response

    Date: 10/05/2022

    We thank the BBB for bringing this is unfortunate (and misleading) complaint to our attention. The parameters, goals and fees were clearly explained and agreed-upon before the client engaged us. When the initial deposit was paid, my team of fashion stylists invested considerable time, effort, skill and expense tailored to the particular fashion needs of this client. The client appeared quite pleased with our services and overtly grateful (by text, phone and on social media) throughout the process.

    For reasons we can only assume are personal and unrelated, the client’s temperament changed. Her behavior toward our staff became unprofessional and antagonistic. We decided to part ways on the advice of legal counsel. We also agreed to forfeit collection of the remaining fee balance owed. We pray that everything is ok, and hope this young woman is able to connect with a new stylist who is both patient and capable of managing her expectations.

     

Chellie Carlson Style LLC is NOT a BBB Accredited Business.

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