Complaints

This profile includes complaints for Chicago Center-Body Movement's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chicago Center-Body Movement has 2 locations, listed below.

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  Chicago Center-Body Movement

  2140 W Fulton St Ste D Chicago, IL 60612-2338

• 

  Chicago Center-Body Movement

  2130 - 2140 WEST FULTON BLVD, SUITE D Chicago, IL 60612-2337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Chicago Center-Body Movement has repeatedly been unable to fulfill its 10 class services agreement since Nov 2023. It denied me service for my class scheduled on August 28, 2024. It falsified my used and unused class count. And, it has stated my remaining classes have expired. I requested a copy of the following from Chicago Center-Body Movement:1) $1050 Invoice for 10 class purchase on 9-29-23 2) Published studio policies for cancelation and expiration 3) A list of used classes documented in the Mind Body Online (MBO) scheduling system since 9-29-23 As of today, 9-11-24, I have not received any documentation. I requesting a refund of $525 for 5 unused classes.

  Business Response

  Date: 09/24/2024

  Mr. ******* purchased a 10 class card on 9/29/23. The receipt clearly states that if you purchase a series to note the expiration date as well as our 24 hr cancellation policy. The receipt was sent via email to Mr. ******** ******** always automatically sends a receipt after a purchase. (see attached receipt and ******** account history screenshots)
  
  
  Our policies on class cards and cancellations are clearly written in two places on our website. The Studio Policies page and the Rates page state that all packages expire 4 months from the date of purchase. (see attached screenshots from the website)
  
  
  Mr. ******* used 5 sessions, and cancelled late for 2 sessions. On 10/30 Mr. ******* cancelled late and **** informed him he would be charged. On 11/18 he was a no show. When **** reached out, he responded that he accidentally slept in. If proof is needed, all messages are saved in texts and we're happy to share them. The remaining 3 sessions were well past the package expiration date (3/29/24) and will not be refunded.

   

  We did not receive a request from Mr. ******* for 7 months. We have proof through text and email that we tried to accommodate Mr. ******** If this is needed we are happy to provide it.  

   

  Business Response

  Date: 10/09/2024

  As shown before, our policy on class card expiration is clearly shown in several places including our receipts, invoices and website. We are a small privately owned studio and have the right to set our own policies and hours. We are also not required to have online scheduling or published time slots, as Mr. ******* complained. He has missed the window for these sessions and will not be issued a refund.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  As a customer,  I was not made aware of **********************'s operating policies until I opened BBB complaint #********. It is not a normal business practice to have a 4 month expiration date on sold services and then not be available to provide the services. 
  
  
  Whether a small private business or publicly traded company - federal and state laws protect consumers against deceptive business practices. 
  
  
  Your services are not actually available  in typical Health and Wellness business hours. And, operating policies were not fully disclosed prior to my purchase. 
  
  
  As previously documented, I am requesting a refund of $525 for 5 unused classes.

   

  
  
  Sincerely,
  
  ****** *******