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Business Profile

Plating

A&R Custom Chrome Plating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a motorcycle mechanic and was looking for a place to complete a swing arm for a ******* ******** and found their business. I took the swing arm as well as some pieces for my own motorcycle to ********** as well. I was under the assumption that the parts that I was bringing. Were going to be plated and understood that at that moment. They did not complete aluminum, However, talking with the owner, we discussed that he could dip them in the tank to remove the plating and that at the end of January, he would have the chemicals in order to Chrome plate aluminum.I wanted to get mine with a gold like finish. And left my parts under that assumption. when I went to go pick up the swingArm, my parts were done as well and looking at them. I noticed immediately that they were not gold. I was willing to chalk it up to misunderstanding and went back home. When I pulled them out of the shrink wrap back home I noticed that the mating surfaces on all pieces were rounded and there is deep scarring. I can't use them regardless of their appearance. I called the owner, and he said "the work has been done" and he would not refund the purchase price of his goods. I would have solely left the swingarm and not have left the other pieces from my bike had I understood this.

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