Complaints

This profile includes complaints for AMLI Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AMLI Residential has 5 locations, listed below.

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  AMLI Residential

  200 W Monroe St # 2200 Chicago, IL 60606-5075

• 

  AMLI Residential

  8155 Fairmount Denver, CO 80230

• 

  AMLI Residential

  7400 E Orchard Rd Ste 3030N Greenwood Village, CO 80111-2528

• 

  AMLI Residential

  125 S Wacker Dr. #3100 Chicago, IL 60606

• 

  AMLI Residential

  10200 Park Meadows Dr Littleton, CO 80124

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company and Conservice, who they use for their utility bill charges are both at fault. I only lived in the apartments for 6 months and was billed and paid 7 months worth of charges. If I didn't, they'd turn me over to the collection agency and harm my credit. I contacted both parties and they both just pointed the finger at the other, when they are the same entity. Also, I was asked to move from the property when another tenant filed charges against my pet. However, after repeatedly asking to see proof of what I was being held responsible for and being ask to vacate my home in 30 days, I never was even shown what my dog supposedly did. I was just held accountable at their discretion.

  Business Response

  Date: 03/07/2025

  Please the attached response. 

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out my apartment with AMLI and into a new unit the end of August 2024. I used their "cleaning service" I then received a bill for multiple items that would supposedly damaged including all the blinds in my apartment. There were 7 sets of blinds. The reason cited for the blinds being charged was there was dog hair on the blinds. I have two dogs who are and were emotional support animals. There was not any damage to the actual blinds caused by my dogs. After some back and forth - the office removed half of the cost of the blinds but not the full amount. They then cited some miniscule defects on ONE set of blinds stating this was the damage they were now referring to. They damaged appeared to be nail holes not placed by me or my dogs, but by the contractor themselves. I noticed the holes after a couple of months of moving in but did not report it due to it being past the 30 days initial move in window. HOWEVER, the office still would not charge me for that sole set of blinds but continued to charge me for half of all seven sets of blinds. This is illegal. There was no damage to the other sets of blinds. They ONLY had dog hair on them. If there was only dust on them, I'm sure I would not have been charged. This is normal wear and tear, and quite frankly, discriminating against my emotional support animals. I was then threatened that if I didn't pay, I would be sent to a collections agency. Originally, I was willing to pay for the carpet and to avoid being sent to collections, I signed up for a 3 month payment plan. I told them at the time I still disagree with the assessment. I have made one payment. However, I will not be playing for the blinds or any further payments due to the illegal and threatening nature of the interaction. The behavior of this apartment complex is appalling and tantamount to extortion.

  Business Response

  Date: 01/27/2025

  see attachment

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22788825
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to extend my lease at a month-to-month rate to give myself enough time to find a new apartment. From 08/21/2023 -> 09/03/2023 (extended). I ended up finding a new apartment relatively quickly. I requested (with ample time) to respect my original lease terms move-out date. They refused to accomodate the request. I signed nothing regarding the extension. No paperwork.

  Business Response

  Date: 08/21/2023

  We respectfully disagree with the complaint filed against ********** by the resident. According to the lease agreement, the resident must give us 60 days written notice of intent not to renew the lease. The resident remains liable for rent for the days provided on the written notice. ******* requested, in writing on 07/16/2023, an extension of the lease agreement from 08/21/23 to 09/03/23. We granted his request and updated his move-out date in our system.
  
  On 08/15/2023, ******* told us he wanted to move out on 08/21/2023 and requested that the move-out date be changed to this date. We explained that this was insufficient notice for us to shorten his notice period, but out of customer service agreed, to waive his month-to-month charges during his extended possession of the apartment, a savings of $316.09. At the time of that in-person conversation, he agreed to those terms. 
  
  We are currently communicating with the resident to find a positive outcome for this issue.

   

  Thank you, 

  *************************, Community Manager

  **********

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20477907
  
  I am rejecting this response because:

   

  I did not yet receive an updated "Acknowledgement of Notice to Vacate" document with the updated charges that exclude the month-to-month fees from 08/22-09/03.

  I have attached the most recent "Acknowledgement of Notice to Vacate" document I received on July 18, 2023.

  Provide a new "Acknowledgement of Notice to Vacate" document for my records in the Resident Portal.

  Also include a full itemized breakdown of the pro-rated fees from 08/22-09/03 to ensure that the rates were calculated from a base rent rate that matches my lease (current) terms -> $2401/mo

   

  Sincerely,
  
  *****************************

  Business Response

  Date: 08/29/2023

  Our team has provided a revised "Acknowledgement of Move-Out" document to ******************, reflecting the agreed-upon terms. We are happy to have reached mutual resolution in this matter. 

  Thank you, 

  *************************

  Community Manager, ********** 

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given AMLI Residential, ********* Branch, more than 30 days written notice for having to break a lease due to myself joining the Navy. **** is claiming I need to provide them a copy of my orders in the 30 day notice and that I am responsible for 30 days more rent after the day I provide a copy of the orders despite giving them more than 30 days notice. My recruiting station does not have my orders yet thus I can not provide them to AMLI. In the **** (Servicemembers Civil Relief Act) it states... "To terminate your housing lease, you or someone exercising a power of attorney on your behalf must submit to your landlord a written notice of termination and a copy of your orders or a letter from your commanding officer by hand delivery, or by private carrier, by regular postal mail with return receipt requested, or by electronic means (i.e. e-mail, communications portal designated by lender or agent).If your lease requires monthly rent payments, termination of a housing lease is effective 30 days after the first date on which the next rental payment is due and payable after the date on which the termination notice is delivered."which does not state I need to provide my orders in my 30 day notice, I have notified them of there errors but fail to recognize them.

  Business Response

  Date: 05/18/2023

  AMLI operates in compliance with the ***** and as outlined in both Section 535 of the law and ******************** BBB statement, **** has requested a copy of the residents military orders or a letter from a commanding officer confirming active duty or change of station.  At this time, these materials have not yet been provided. The onsite Community Manager, ***********************,  has been in direct contact with the resident and is operating with due diligence to reach resolution in this matter.

  Thank you, and please don't hesitate to reach out with any additional questions or concerns. 

  
  

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20038315
  
  I am rejecting this response because:
  
  Ive gotten them to accept that I dont need to provide my orders 30 days in advance however AMLI management are ****************** the **** wrong and will do this again to another servicemember. See my attachment for their response to an email I sent them. They claim they are making an exception to my case but orders are still to be provided 30 days in advanced with the notice but this is not the case. AMLI is combining two paragraphs and two different pieces of documentation. I do not want them todo this again to a servicemember. 
  
  

  p.s. this has happened at least once before. I saw a ****** review of someone else being given grief after the individual received orders about 6 years ago.

  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20038315
  
  I am rejecting this response because:
  

  As of Tuesday, according to my processor, my recruiting station called the ************** site to give them confirmation I'm leaving for the ****, they did not pick up and as far as I know AMLI has not made an effort to contact the recruiting station. I still have not received my orders and fully intend to give them to ************** immediately when I do receive them.

  AMLI has accepted that I dont need to provide my orders 30 days in advance however AMLI management are ****************** the **** wrong and will do this again to another servicemember. See my attachment for their response to an email I sent them. They claim they are making an exception to my case and that orders are still to be provided 30 days in advance with the notice but this is not the case. AMLI is combining two sections of the **** and two different pieces of documentation **** outlines. I do not want them todo this again to a servicemember. 
  
  p.s. this has happened at least once before. I saw a ****** review of someone else being given grief after the individual received orders about 6 years ago.
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/19/2023

  Hi ****************,
  
  Thank you for your continued correspondence. As outlined in the law, termination of a lease under SCRA has two requirements, the first being that written notice of termination must be provided and the second being that  a copy of the servicemembers military orders must be furnished to the lessor or lessors agent. Ultimately, without a copy of the military orders, termination under SCRA cannot occur as both requirements of the law are not fulfilled, but the ***************** team is working diligently to reach a resolution with which you are satisfied. In recognition that you provided notice to vacate before providing military orders, they have agreed to honor your initial notice to vacate date, contingent upon the receipt of the necessary documentation.  They have requested any written documentation that you can provide affirming that you have enrolled in active military service or that you are actively enrolled and have received a change of station. They have not received this documentation at this time,but are happy to review any written materials that you provide.  
  
  We do not wish for this situation to cause frustration, and ask that should you have any questions regarding this process, you continue to correspond directly with ***********************, the Community Manager.
  
  Thank you.

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************