Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Community Management manages our condo building at ********************************************************************. On or about January 17, 2025, our mailboxes were replaced. On February 19, 2025, owners and residents were advised that mailbox labes, with our name and unit number, had been ordered and would be installed upon receipt.On April 14, 2025, I was advised by First Community that "the first batch" of labels had arrived and were being reviewed and approved.On May 21, 2025, I followed up with First Community and was told I would receive an ********* of today, May 29, 2025 there has been no update and we have no mailbox labels.I am personally aware of missing two court notices and a gift card that was mailed to me during this almost 6 months without mailing labels.

  

  Business Response

  Date: 06/12/2025

  First Community Management acknowledges and appreciates the concerns raised regarding the delay in installing mailbox nameplates at *****************. We understand the frustration this caused and apologize for any inconvenience experienced.

  After the installation of new mailboxes in January 2025, the team worked with a third-party vendor to produce and install customized nameplates. Unfortunately, we experienced multiple issues with the vendor, including production errors and delays, which extended the timeline well beyond our expectations.

  Upon follow up with the Property Manager, we are pleased to confirm that the nameplates have since been received and installed. Additionally, we were informed that all mailboxes had the unit number on them temporarily, as there is no legal requirement for a mailbox to display a residents name. As long as the boxes were correctly addressed with the unit number, the ******************* is able to deliver it.

  If there are additional complaints, we encourage to bring the matter to the Boards attention during an open session of the next Board meeting, so it can be discussed and addressed appropriately

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23391752
  
  I am rejecting this response because:

  Our last names were always supposed to be on the mailbox labels. I have attached First Community's notice from 1/17/25 stating that last names would be included on the notice. 

  First Community also claims to have ordered our last names on the mailboxes and apparently blames the vendor. I have included an email screenshot from a First Community representative from today, 6/12/25, in which they state they ordered last names. Coincidentally just an hour or so before they claimed to you with their response that they've finished the job. They have not. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** the current property manager is charging me $50 for an moi form that we are supposed to complete every year with up to date information about owners and renters.. allegedly I submitted the form late last year but my information on his system is not even accurate as of last week when I went to his office. I was also never informed of this charge and I havent had any changes of info for the last two years.Second charge of $90 back on Dec 2024 my husband asked a maintenance guy in the building for a tool to fix our front door lock, the maintenance guy ( ***** ) told us he didn't have the tool but he will come back the next day to fix it, when he came the next day I asked him how much was going to cost me and he said no more than $15 or $20.. I asked twice and he confirmed.. so I tipped him $25. Later I found out that the company charged me $90 because of labor, that's not what ***** said.. I asked ***** to confirm with **** what he told me and initially **** said he will waive the fee if that was the case but later changed his mind and he had been bullying me since then.. he does not want to give me access to the east garage, he demanded that my packages should be delivered to one of my units since I own two, he questioned if I am the owner of one of them, he allowed another resident to get packages delivered to my unit and the list goes on.

  

  Business Response

  Date: 03/10/2025

  Dear ******,

   

  Thank you for reaching out and sharing your concerns. We take homeowner feedback seriously and want to ensure that all matters are addressed fairly and transparently.

   

  Regarding the $50 fee for the Master Owner Information (MOI) form, this charge is a standard policy to ensure that our records remain current. Our records indicate that your form was submitted late, which resulted in the assessed fee. The program starts in February in which 2 notices are sent, another notice in March, and in April, if not received, a fee is added. You submitted yours after April 1st, in which, is why there was a late fee added.

   

  Concerning the $90 charge for maintenance services, this fee was applied based on the associations standard labor costs. There may have been some miscommunication regarding the estimated cost, and we appreciate your feedback on this matter.

   

  We are aware that both these matters were reviewed by the Board during a hearing, and a final determination regarding the fees will be made at the March 12, 2025, board meeting.

   

  If you would like to further discuss any of these matters, we encourage you to contact our office directly so we can work toward a resolution.

   

  Kind Regards,

   

  	**** ******* | ************************************************************************ style="font-weight: 700;">First Community Management P: ************ ***********************************
  If you require in-person service at our office, please contact your Community Administrator. If you require after-hours emergency assistance, please dial ************ and follow the prompts to connect to our 24-hour emergency service.
  *Ask me about our referral program and the opportunity to earn up to $1,500 for a new client referral!*

  Customer Answer

  Date: 03/15/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  HOA management companies like this one are deceptive and can sometimes engage in practices that may seem like scams, like this specific one such as charging excessive fees for services or nickel and diming homeowners for various tasks.. I got charged $50 for an moi that allegedly was submitted late.. still the information on my records was not accurate for more than two years.. second charge I was told it would cost $ and then they tried to charge me more $$$. 
  Nothing has been solved.. what a waste of time.. 
  Sincerely,
  
  ****** ******

  
  

  

  Business Response

  Date: 03/28/2025

  The Board discussed the charges and made their decision. We stand behind our original response.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because

  the management company failed to take disciplinary action aganist the manager on site ( **** F) he called me a liar when I was the rightful owner of unit 306, denied me access to one of the gates, mocked me on two occasions and mistreated me causing me a great deal of stress and embarrassment while illegally he allowed another resident who had no rights to unit 306 receive packages and removed me and my partner from having access.. this is a serious offense besides the charges that the board resolved. 
  
  

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Community Management was hired by our association (***) to manage our building. It has been decided by them that building needs a facade repairs and as part of the huge construction they placed a scaffold support construction directly on my wooden patio. I sent numerous complains and request to either remove it or fixed it but never received any help. My patio is destroyed , all wooden panels are apart and broken due to enormous weights put on it. I wasn't and i still am NOT able to use my patio because is so damaged and at this point also very dangerous for me to even go out and step on the panels . I emailed several times management company and I received no help .

  

  Business Response

  Date: 12/27/2024

  We are sorry to hear about the concerns you experienced with the construction project at your association.  We have had multiple communications regarding your concern and had stated that we would work with the masonry contractor performing the work to resolve any issues once the work on the facade was complete.  Within the past week, the masonry contractor has completed the facade work and they have replaced the decks of two units impacted by the scaffolding, including the deck for your unit.  We were sorry to hear of any disruption that this work may have caused and we were happy to be secure the commitment from the masonry contractor to perform the requested repair.  We hope that this resolution has satisfied your concerns. 

  As a clarification, the facade work in question was authorized and approved by the Board of Directors of your association, not by First Community Management.  The scaffolding and equipment were placed by the masonry contractor at the direction of the engineering firm hired by the association.  We are sorry that the details and necessity of the work and location of material was not better communicated to you by either party.  

  We appreciate your patience through this difficult project and we are happy to help with any further concerns that may remain. 

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my third year owning a resident at the ************* complex in *******. Last year they emailed me in March for a *** ( master owner information) to be filled out and sent which I complied with. However they still sent me a notification in the mail in the month of May telling me this was the forth notice and that I am being fined $50.00 a month until the *** is received. Luckily last year I kept a receipt of my email that I had sent them to prove that I had sent it and they dropped the fines! This year I received NO email or notifications in the mail until the month of May. Again saying Fourth Notice. I called the association three times, left messages for them to return my call and even sent an email with NO response. So naturally I went to my association account online and filled out the *** . Then I received my HOA statement and there is a $100 fine there plus if its not paid by 06/01/2024 I will accrue another $25.00 fine per month until settled. I paid $101.99 in protest just to stop this nonsense. By the way the first call I made to the association directory the young lady that answered how she could direct my call , and after telling her what the problem was , she mentioned **** were getting a lot of complaints from owners that they were not notified either until they received a Fourth notification in the mail!!! This first community management manages a lot of condominiums in *******. Luckily I had proof last year! But if you never get a notice you have no proof. There word against yours. They know there going to get the money sooner or later. Look at what I did. I paid it in protest cause I dont want any bad marks on my credit. Theres something wrong here .This just isnt fair.

  

  Business Response

  Date: 02/18/2025

  
  *** RESPONSE:
  
  Our goal is to ensure that all homeowners receive timely communications regarding required documentation and avoid unnecessary fines. We sincerely regret any confusion regarding the Master Owner Information (MOI) submission process and notifications.
  
  Our standard procedure includes a two-month notification period before any fines are assessed. The process begins in February with an emailed notice, followed by a second notice in March, which is both emailed and mailed. If the form is not received by the third notice, fines are applied. Each step in this process is documented and tracked electronically.
  
  We appreciate that you submitted your MOI as soon as you became aware of the issue. If you believe the fine was applied in error, we encourage you to formally request a review by emailing ***************************************** If an error occurred on our part, we will ensure it is corrected.
  
  We value your feedback and remain committed to improving our processes for clear and consistent communication. Please feel free to contact us if you have any further concerns.