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Business Profile

Property Management

Riccordino Realty
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my unit Feb 14,2023. While in this unit I have submitted multiple work orders to be completed via the tenant portal. Each time Ive had to make a f/u call to have the work orders completed. ********* is the first point of contact for this company and it seems the only contact. Her attitude towards tenants who call with genuine concerns is demeaning, argumentative, and disrespectful. It basically verbal and emotional abuse. I would like to speak with someone about her behavior toward myself and other tenants and possibly reach some type of resolution.

    Business Response

    Date: 02/15/2024

    ******************** has made 3 work orders in her time with us.  The first was a tripped circuit breaker.  Tenants are advised at the key pick up that the breakers are in the basements which they have access to.  The second was for her stove not working.  The gas was shut off at the valve and we opened it for her.  Most recently she called and asked for us to change her light bulbs in the kitchen.  She was advised that we do not change light bulbs as that is a tenant responsibility.  Once we were made aware that she could not get the light fixture down we sent maintenance out and the light bulbs were changed.  

     

    I called the tenant today and had a discussion about the issues that she has with our office manager and I believe we have cleared the air and will move forward with a better working relationship.  

    Customer Answer

    Date: 02/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Riccordino Realty is BBB Accredited.

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