Complaints

This profile includes complaints for Chicagoland Adjusting and Fire Restoration Specialist, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chicagoland Adjusting and Fire Restoration Specialist, Inc. has 2 locations, listed below.

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  Chicagoland Adjusting and Fire Restoration Specialist, Inc.

  3143 west 71st street Chicago, IL 60629

  
• 

  Chicagoland Adjusting and Fire Restoration Specialist, Inc.

  4223 W 76th St Apt 203 Chicago, IL 60652-1384

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial business interaction with the owner of Chicagoland ***************************** Restoration ******** is similar in that he does not submit payments on-time. I fully understand that there may be a delay in the processing time with the insurance company; however, as an insurance adjuster, Mr. ******* ****** needs to factor that expense into his business model as not to delay the payment owned to the landlord. Per my contract, he is to submit payment by the 16th of the month. Not only are payments tendered a week to two weeks late but once payment is made (in the form of a company check) he also asks that I wait 2 to 3 days to deposit said payment. Once the check is deposited it often bounces (8 out of the 12 months the late payments have bounced).Above was my initial concern; however, my concerns with Mr. ****** do not end there. His clients' tenancy have been extended grossly. Sympathetic to their tragedy (house fire), I allowed Mr. ****** to extend. This gesture of kindness has turned out to be a disaster. Month after month, he has requested an extension (the checks continue to be late/bounce. We are 5 months over). Mr. ****** (and tenants) was provided a 48-hour Notice of Entry for an Inspection. The day of the Inspection, Mr. ****** did not show-up and his clients refused to allow me to enter. I then provided a 30-day Notice to Quit. Mr. ****** responded to my notice on 3/5. His written response promised that his tenants would vacate the property on 3/16. I went to the property on 3/17 to learn that his clients are still occupying the residence. From 3/17 to 3/22 I have went to ******************** called and left detailed voicemails as well as sent written emails asking Mr. ****** to kindly return my call; however, he has avoided all attempts to make contact. I am requesting a constructive and professional resolution however this outcome cannot be achieved when Mr. ****** is not professional in returning any form of my communication.

  

  Business Response

  Date: 04/02/2025

  
  We appreciate the opportunity to address the complaint regarding rental payments and property management issues. We would like to clarify the following points:
  1.     Check Cashing Date: We explicitly requested that checks not be cashed before a specified date. Despite this, complications arose due to actions beyond our control. In fact, some checks were cashed prior to the date noted. We knew the payment had just been received and needed time for the bank to clear it. This happened only twice in the last 16 months and was not a monthly issue.
  2.     Rental Payments: We are currently up to date on rental payments, except for the month of March. The delay was not due to negligence on our part but rather the refusal of payment by ****** *********, who misrepresented himself as the landlord. Additionally, the insurance company does not always issue payments in a timely fashion, which can further complicate financial matters beyond our control.
  3.     Payment Instructions: We were initially informed that the individual collecting payments was the owner and were directed to write checks to the name, ********* *****. It is not our responsibility to verify property ownership through the recorder of deeds. Additionally, we were not aware that ******************** was not the actual property owner. He initiated the lease and collected all rental payments. His professional business as an electrician was presented under the name Breaking the Mold. We are now finding out that ********* ***** is actually ********************'s fiance, and this is causing business differences and inciting the dilemma between their business and ours.
  4.     Tenant Harassment and Intimidation: While professionalism is expected in property management, tenants have reported instances where they felt harassed. One tenant mentioned that management was observed monitoring their comings and goings at the property. Additionally, a five-day notice to vacate was issued only 40 minutes after a verbal agreement was made to extend the deadline, which contradicts the agreed-upon terms. Furthermore, another tenant reported being threatened and intimidated, creating a hostile living environment.
  5.     Complications Due to ********************* Our ability to relocate the initial tenant has been delayed due to costly mistakes made by ********************* As the hired electrician for fire victims, his work was later failed by the City of Chicago inspector. The necessary corrections have resulted in an additional expense of $10,000, along with extended rental payments due to tenants being unable to return to their home. Furthermore, Mr. ********* did not complete the job as agreed. He frequently showed up but did not work, causing unnecessary delays. The job should have been completed on time. The tenants, who are seniors, also grew concerned that Mr. ********* was taking advantage of them, prolonging the project to profit from the extended rental period.
  Furthermore, this BBB page belongs to Chicagoland Adjusting & Fire Restoration Specialist, which does not handle leasing.
  We hope this response provides clarity regarding the situation. We remain committed to resolving any outstanding issues professionally and fairly.
  

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22652873
  
  I am rejecting this response because:
  
  we have sent workers to fix the issues, just recently she mentioned about furnace not working properly which we sent HVAC worker to fix and has been solved. She hasnt mentioned anything recently about any other issues. I will follow up with the tenant if there are any issues still on going, we will definitely fix it if its the landlords responsibility but she has not reached out to us about anything else. 
  

  The insurance company has not been communicative, ignores our calls and texts, ******* is never in the office.

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 12/10/2024

  Thank you for reaching out with your concerns. I want to address the points youve raised and clarify the responsibilities related to the issues youve mentioned.
  
  Regarding the rent, there are ongoing discussions with the insurance company. However, please note that insurance claims payments take time to process and are beyond the scope of our responsibility. We are doing everything on our end to work with the insurance company, but we can only remit payments after they are issued to us.
  
  For the property condition and maintenance concerns, I want to make it clear that many of the issues the tenant has raisedsuch as mold, leaks, and repairsare part of your responsibilities as a landlord. While I fully understand the inconvenience this may cause, it is important to remember that the responsibility for certain maintenance tasks falls to the landlord, not the tenant. This is a serious health concern. Additionally, Ive noticed that there seems to be repeated emphasis on the collection of rent, yet issues such as the mold and other necessary repairs are not being addressed with the same urgency. While I understand the importance of rent collection, the tenant has a right to live in a safe and well-maintained property.
  
  Furthermore, Im concerned by the suggestion that the tenant is responsible for covering repair costs that fall inside the duties of a property owner. As per a lease agreement in the state of ******** and in the city of *******, it is the landlords responsibility to maintain the property and address necessary repairs, especially for issues that impact habitability and safety.
  
  In addition, while I understand your frustrations, its important to approach these matters in a way that respects the terms of the lease and the responsibilities of both parties.

  

  Business Response

  Date: 12/24/2024

  Thank you for your feedback. I would like to clarify that the company you are referencing operates under a different name. Additionally, some of the information shared may not fully reflect how the temporary housing program works. As a third-party provider, we rely on the insurance company for payment, and delays can occur that are beyond our control. Rest assured, you will receive the funds owed to you as soon as they are made available. We respectfully request that any concerns be addressed directly with us, rather than through public platforms, to ensure a constructive and professional resolution.