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Business Profile

Publishing Consultant

Fusion92

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed by a company called ********* for 2 years in what is listed on my credit card as a recurrent billing for * and R block Tax Software. I want to dissolve this recurrent billing but I am unable to make contact with this company. I can find no documentation in the * and R Block Tax software that I have that I signed up for a recurrent billing or how to cancel recurrent billing.

    Business Response

    Date: 01/31/2024

    Good evening,

    In response to the reported consumer complaint, on behalf of Fusion92, I'd like to share the following information.

    Fusion92 used to handle the tax software merchant account for our longtime client H&R Block as part of our broader marketing service offering to them. Because transactions were sent through our account during that period, charges to consumers were on some level labeled as purchases from Fusion92 (I believe in transaction records). We recently stopped partnering with them on this service and closed that merchant account which supported online tax software subscriptions. It is unlikely that this consumer would have a very recent charge from our account. Even if she is referring to a charge from last year during a time when it did come from our account, it would have been sent through to H&R Block and recorded with H&R Block in their system. 

    I attempted to reach out to H&R Block to help clear this up and seek the resolution that the consumer requested, however when they checked multiple potential systems in order to try to refund/cancel, they were unable to find any record at all for this consumer, which led me to believe that perhaps the contested purchase was purchased under a different person's name or contact information. (Unless the agent I spoke with was misinformed).

    In an effort to further resolve this and show responsiveness to the consumer, I also reached out via email to the consumer to let her know of our efforts to resolve and that H&R Block was unable to cancel her recurring subscription nor offer a refund because they were unable to find her account to take any action at all on it. I have not yet received a response from the consumer on my email. 

    I am attaching my email sent to the consumer, which also includes the case number and phone number at H&R Block. I was told if anyone called to follow-up again that my conversation and request for help would be recorded against the case number as a record of Fusion92's attempt to help resolve this complaint.

    Please let me know if there is any additional action you'd like us to take here or if this communication and attachment sufficiently resolves it and clears the complaint. We of course want to be sure that Fusion92 does not have any negative marks against us, as we take pride in excellent client service! I of course also hope that the consumer is able to resolve their issue directly with H&R Block.

    We look forward to your reply and any next steps, if necessary. Thank you.

    With warm regards,
    ***************************
    *****************************************************
    ************

    Customer Answer

    Date: 01/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Fusion92 is NOT a BBB Accredited Business.

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